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We are looking for a skilled PC Technician to join our team in Stamford, Connecticut, on a contract basis. In this role, you will play a crucial part in deploying, configuring, and supporting IT hardware and software for end users. This position offers an opportunity to work hands-on with both Windows and Apple systems in a dynamic environment within the financial services industry.
Job Responsibility:
Prepare and configure laptops to replace outdated devices, ensuring adherence to established setup procedures
Handle decommissioning of laptops by performing data sanitization processes according to company standards
Provide physical installation and support for IT hardware, including monitors and other peripherals
Offer hands-on assistance to end users, addressing technical issues and resolving hardware or software concerns
Utilize expertise in Windows 11 and Apple iOS to troubleshoot and optimize system performance
Administer Active Directory for user account management and access control
Leverage knowledge of Microsoft 365 suite to support productivity applications and tools
Collaborate with team members and stakeholders to ensure seamless IT operations
Maintain accurate documentation of processes, configurations, and issue resolutions
Apply organizational and communication skills to deliver excellent user support
Requirements:
Proficiency in both Windows 11 and Apple iOS operating systems
Hands-on experience with Microsoft 365 suite and associated productivity tools
Familiarity with Active Directory for user management and system administration
Knowledge of Intune is a plus but not required
Strong skills in computer hardware setup and cable installation, including Dell and Apple devices
Excellent communication and interpersonal abilities to effectively assist users
Highly organized with a self-driven approach to managing tasks and priorities
At least 1-2 years of experience in user-facing IT support roles, such as help desk or desktop support