This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role focuses on providing essential support for Tier 1 production-critical computer systems and plant floor applications. As part of a long-term contract, you will play a vital role in maintaining the performance and stability of hardware and software across the facility while collaborating with end-users and technical teams to ensure smooth operations.
Job Responsibility:
Provide technical support for plant floor users and Tier 1 computer systems, ensuring operational continuity
Troubleshoot and resolve issues with desktop applications, network connectivity, and hardware devices such as printers and handheld scanners
Monitor system performance and respond to alerts using established processes to maintain system stability
Collaborate with end-users to understand production line workflows and address system-related challenges
Assist with the implementation and upgrades of Tier 1 computer systems, ensuring alignment with project goals
Document and follow processes to diagnose and escalate incidents to appropriate support teams when necessary
Conduct hardware troubleshooting and repairs for PCs, laptops, and other computing devices
Manage second and third-level support calls while adhering to service level agreements
Utilize problem ticketing applications and tools to track and resolve technical issues efficiently
Support general IT processes and methodologies to improve responsiveness and reliability
Requirements:
Post-secondary education in Computer Science or equivalent experience
1-3 years of experience providing Level 1 support for computer applications and end-user devices
Proficiency in supporting Windows 7/10 systems, Active Directory, and basic networking concepts
Hands-on experience with hardware troubleshooting, including printers, desktop PCs, laptops, and handheld devices
Familiarity with Office productivity tools and problem ticketing systems
Ability to adapt to evolving technologies and environments while documenting processes effectively
Strong analytical and problem-solving skills with proven decision-making capabilities
Excellent communication skills, both written and verbal, to interact with technical teams and end-users
What we offer:
medical, vision, dental, and life and disability insurance