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We are looking for a skilled PC Technician to join our team on a contract basis in Brooklyn, New York. This role focuses on providing essential desktop and end-user support within a Windows and Mac environment. As part of the higher education sector, you will assist users with technical issues and software installations to ensure smooth operations. THIS IS A TWO WEEK CONTRACT POSITION
Job Responsibility:
Provide Level 1 desktop support to troubleshoot and resolve technical issues for end-users
Assist users in connecting to Wi-Fi networks and configuring devices for internet access
Guide users through the installation and setup of Microsoft Office and Pharos software for printing
Perform password resets, account creation, and basic account management tasks
Support hardware-related issues, including Dell technologies and Apple devices
Conduct cable installations and ensure proper connectivity for associated hardware
Maintain clear communication with users to provide timely resolutions and updates
Document technical issues and solutions in detail for future reference
Collaborate with other IT team members to address complex problems and improve processes
Requirements:
Proven experience in providing desktop support to end-users
Familiarity with both Windows and Mac operating systems
Ability to assist users with software installations and configurations
Strong knowledge of computer hardware, including Dell and Apple devices
Experience with cable installations and hardware connectivity
Excellent troubleshooting skills and attention to detail
Effective communication skills to interact with users and team members
Nice to have:
Knowledge of higher education environments is a plus
What we offer:
medical, vision, dental, and life and disability insurance