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We are looking for a skilled PC Technician to join our team in Rocky Hill, Connecticut. This contract-to-permanent position offers an excellent opportunity to utilize your technical expertise and customer service skills in a dynamic environment. The ideal candidate will demonstrate strong communication abilities, attention to detail, and a proactive approach to problem-solving.
Job Responsibility:
Diagnose and resolve technical issues related to PC hardware and software configurations
Provide effective troubleshooting support for Office applications, including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint
Manage help desk email and IT ticket tracking systems to ensure timely resolution of user requests
Collaborate with team members and hospital staff to address computing infrastructure challenges efficiently
Utilize knowledge of network topology and protocols to support basic network operations
Ensure accurate documentation of technical issues and solutions for future reference
Deliver excellent customer service by clearly communicating with both technical and non-technical users
Prioritize and manage multiple tasks and projects to meet deadlines effectively
Install, configure, and maintain PC hardware, ensuring optimal performance
Provide guidance and training to users on system functionalities as needed
Requirements:
At least one year of experience in a PC Technician or similar role
Proficiency in Microsoft Access and troubleshooting Citrix environments
Solid knowledge of current operating systems and PC hardware configurations
Strong organizational and time management skills, with the ability to work independently
Excellent verbal and written communication skills, including proper grammar and spelling
Demonstrated ability to provide outstanding customer service in technical environments
Familiarity with basic network protocols and infrastructure
Proven ability to collaborate effectively within a team setting
What we offer:
medical, vision, dental, and life and disability insurance