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Robert Half Logo Robert Half · IT - Administration

PC Technician

United States, Annapolis · Job Posted June 29, 2026
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Job Description

We are looking for a skilled PC Technician to join a Long-term Contract assignment supporting a 24/7 network operations environment in Annapolis, Maryland. In this role, you will help maintain service continuity by investigating incidents, supporting customers, and assisting with the performance of critical network and communications systems. The position is well suited for someone who can balance technical troubleshooting with strong customer support while working across multiple monitoring areas and shift-based operations.

Job Responsibility

  • Oversee network and system monitoring tools to detect service interruptions and respond quickly to operational alerts
  • Coordinate with telecommunications providers and internal support teams to help restore impacted services as efficiently as possible
  • Maintain accurate, timely incident records in the designated ticketing and incident management platforms
  • Investigate routine to moderately complex network and systems issues, resolve problems within established procedures, and escalate when deeper support is needed
  • Support the reliability of IP-based infrastructure, messaging platforms, and air-to-ground communication systems by identifying faults and assisting with corrective action
  • Work closely with senior technicians and leadership to address customer-impacting events and contribute to service recovery efforts
  • Evaluate system performance, troubleshoot recurring issues, and recommend process or tool improvements that increase operational efficiency
  • Assist with deployment, configuration, maintenance, and ongoing monitoring activities across transport, datalink, and application support functions
  • Participate in network solution planning and configuration activities while providing clear technical guidance to customers and business teams
  • Complete cross-training across multiple operational support areas within the expected onboarding timeframe and provide coverage during weekends or holidays as required in a 24/7 environment

Requirements

  • Associate degree, other two-year post-secondary training, or a high school diploma with at least two years of relevant technical support experience
  • Network certification or comparable hands-on networking knowledge is required
  • Working knowledge of TCP/IP networking concepts, routers, firewalls, circuits, and general network infrastructure
  • Experience troubleshooting network or system issues in an operations center, help desk, or technical support setting
  • Strong customer service and communication skills with the ability to document incidents clearly and interact professionally with users and business groups
  • Familiarity with ticketing or incident management tools such as ServiceNow, Remedy, or similar platforms
  • Ability to prioritize multiple issues, follow established support practices, and make sound decisions within defined procedures
  • Willingness to work a shift-based schedule in a 24/7/365 operation, including some weekends and holidays

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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