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We are looking for a skilled PC Technician to join our team on a contract basis. In this role, you will provide essential technical support to end-users in a higher education environment, ensuring smooth operation of both Windows and Mac systems. Your expertise will be vital in assisting users with software installations, network connectivity, and hardware troubleshooting.
Job Responsibility:
Provide Level 1 desktop support to end-users, addressing hardware and software issues effectively
Assist users in connecting to Wi-Fi networks and troubleshooting connectivity problems
Guide end-users through the installation and configuration of Microsoft Office and Pharos printing software
Perform account management tasks, including password resets and account creation
Diagnose and repair issues related to computer hardware, including Dell and Apple devices
Ensure proper installation and maintenance of cables and associated hardware
Deliver timely and detail-oriented technical support in a Windows and Mac environment
Collaborate with the IT team to identify and resolve recurring technical challenges
Document support activities and maintain accurate records of troubleshooting steps
Provide training and guidance to end-users on basic system operations
Requirements:
Proven experience in end-user support within a desktop support environment
Familiarity with both Windows and Mac operating systems
Strong knowledge of computer hardware, including Dell and Apple devices
Ability to assist with Wi-Fi connectivity and software installations
Experience with configuring and troubleshooting Pharos printing software
Proficiency in performing password resets and managing user accounts
Knowledge of cable installation and associated hardware
Excellent communication and problem-solving skills
What we offer:
medical, vision, dental, and life and disability insurance