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Subject matter expert role on core systems across domestic transport, warehousing and international freight, including MyPC, the digital front door for Primary Connect+
Job Responsibility:
Subject matter expert on core systems across domestic transport, warehousing and international freight, including MyPC
the digital gateway for Primary Connect+ services
Provide functional and domain knowledge support to PC+ stakeholders to ensure that business outcomes can be achieved
PC+ prioritisation of functional backlog, including elicitation of business outcomes
Support of UAT testing & sign off
Ownership and management of business master data, training and support materials to ensure customers, carrier and internal teams are onboarded and equipped for a successful experience with PC+
Main point of contact for system enhancements and provide high-level subject matter expertise to resolve high-impact technical incidents
Lead analysis of existing system data to identify user behaviour and drive root cause analysis on current issues
Requirements:
Supply Chain experience, within the FMCG / Food, Beverage & Retail Sector
Experience working within large organisation with multiple divisions
Experience of managing business technology capability
Understanding of warehouse and transport end to end operational processes
Ability to simplify and communicate operational challenges and plans
Ability to create effective relationships and influence both customer and operational leadership
Excellent communication and influencing skills
Ability to identify root cause and create effective case for change
Ability to work in ambiguity and create time bound outcomes