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Amentum Logo Amentum · IT - Administration

Pc Support Technician

United States, Annapolis Employment contract 35000.00 - 40000.00 USD / Year · Job Posted May 31, 2026
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Job Description

Amentum is seeking a highly motivated Desktop Support Specialist to support the Anne Arundel County Office of Information Technology. This full-performance technical support role involves designing, implementing, troubleshooting, and maintaining various computer platforms and providing assistance to PC, network, and telecommunications system users. Systems include PCs, Printers, Tablets, Cellular devices, and other peripherals.

Job Responsibility

  • Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals
  • Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals
  • Escalate complex issues to higher-level support teams as needed
  • Provide technical support and guidance to users via phone, email, chat, remote, or in-person interactions
  • Provide desktop support for all County staff, including those at remote locations
  • Create and maintain Incident work-log entries and spreadsheets/databases for tracking purposes
  • Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. G-Suite, Microsoft Office, etc) and how to access available research

Requirements

  • Associate's degree or higher in a related Information Technology field or equivalent
  • At least 1 year of experience in a desktop support, helpdesk, or technical support role
  • Experience with Google Workspace Environment, including Gmail, Calendar, and Drive
  • Experience with client-facing consulting engagements
  • This position will require a background check and verification

What we offer

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
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