PC Refresh Field Technician

• Execute end-to-end PC refresh activities including device preparation, staging, deployment, and transition from legacy devices
• Perform system imaging, configuration, and setup in alignment with client standards
• Ensure all devices are properly labeled, tracked, and documented
• Conduct pre-deployment checks including: Network/connectivity validation
• User login verification
• Basic application access testing (per defined checklist)
• Provide onsite support during device handoff to end users
• Assist with initial login, setup, and orientation to new devices
• Deliver white-glove customer service to ensure a smooth transition experience
• Perform basic troubleshooting for: Peripheral devices (monitors, keyboards, docking stations, etc.)
• Network and Wi-Fi connectivity
• User profiles and login issues
• Escalate complex technical issues following defined procedures
• Collaborate with local site leads to manage schedules, priorities, and logistics
• Maintain clear communication with stakeholders regarding deployment progress and issues
• Follow all documentation and reporting requirements
• Accurately update asset tracking systems
• Maintain deployment logs and required documentation
• Ensure compliance with all client processes and standards

• 1–3+ years of hands-on desktop support, field services, or PC deployment experience
• Experience with PC imaging, configuration, and deployment processes
• Familiarity with Windows operating systems and standard enterprise applications
• Basic understanding of networking (Wi-Fi, VPN, connectivity troubleshooting)
• Strong customer service and communication skills
• Ability to follow standardized procedures with attention to detail

• Prior experience supporting large-scale PC refresh or migration projects
• Experience with asset management systems or ticketing tools (e.g., ServiceNow)
• Knowledge of Active Directory, user profiles, and endpoint management tools

excellent benefits and compensation packages