PC Network Tech

Under the direction of the Technical Manager and or I.S. Director, This individual shall be assigned the following job duties: 1. Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. 2. Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. 3. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. 4. Coordinate the replacement or repair of all PCs, printers, and modems following desktop and helpdesk procedures. 5. Maintain documentation on all PCs in the hospital and satellite offices. 6. Set up all modems and communications software to all satellites and physicians' offices. 7. Assist the Computer Operations area when Operations personnel are not available. 8. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related) 9. Help users design their work areas to support the use of their PCs in their work environment. 10. Maintain Preventive Maintenance Program. This role involves strong customer service skills and the ability to provide first-level technical support to employees and patients in a fast-paced setting. Candidates must be able to communicate effectively, multitask, and follow defined support and escalation processes.