Pbx

• Verify before creating a reservation if there is an existing profile in Golden, if there is, it should be used, otherwise a new one will be created
• Create the requested reservations either via phone or email and make sure you have all the data: Full name, credit card, phone number, email, address, names of companions, special requirements, reason for travel and special diets. This information should also be in Golden
• Respond and follow up on reservation emails, depending on each case should be escalated to the Reservation Supervisor and/or Reservation Manager
• Assists in all inquiries in connection with the hotel services

• Fluency in Spanish and English is required for this position
• Prior experience in Opera and Golden System
• Minimum experience of two (2) years in reservations area or guest relations
• Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset
• Ability to work with all hotel systems and maintain a high attention to detail
• Understand and ability to deliver high quality, luxury service standards
• Guest centricity and understanding of the importance of guest preferences

Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset

• Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Shuttle service from San Lucas and San Jose del Cabo to the resort
• Complimentary Dry Cleaning for Employee Uniforms
• In-house training workshops for line and management employees
• Employee Service Awards as well as Employee of the Month & Employee of the Year Awards