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POSITION SUMMARY/RESPONSIBILITIES Assists in operating a multiple position telephone switchboard. Handles emergency stat calls and uses desktop computer software to carry out notification of staff, to access inpatient census to assist callers, and to assist in clerical and other incidental activities. Performs telecommunication operations and related activities in accordance with Health System policies ensuring prompt, efficient and courteous handling of all calls. Provides competent assistance in preparing charges, toll call and other records. Maintains good guest and working relationships.
Job Responsibility:
Assists in operating a multiple position telephone switchboard
Handles emergency stat calls and uses desktop computer software to carry out notification of staff, to access inpatient census to assist callers, and to assist in clerical and other incidental activities
Performs telecommunication operations and related activities in accordance with Health System policies ensuring prompt, efficient and courteous handling of all calls
Provides competent assistance in preparing charges, toll call and other records
Maintains good guest and working relationships
Requirements:
High school diploma or its equivalent is required
Specialized training in operation of multi-positioned telephone switchboard is preferred
Six months as an operator on a multi-position switchboard and familiarity with radio paging systems is required
Two years or more of aforementioned experience with experience in a hospital or related health care setting is preferred
Six months experience with IDX patient census software is preferred
One year experience with Windows Office is preferred
Six months experience with MIR3 electronic notification system and/or a physician on-call system is preferred