Pbx operator guest response center Job at South Seas (Captiva)

Pbx operator guest response center

South Seas

Location:
United States , Captiva

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

22.00 USD / Hour

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Job Description:

Responsible for providing information to guests and visitors via the telephone while providing courteous and friendly guest service. PBX performs switchboard operator duties, internal and external calls. Also, this position will be utilizing and monitoring our text messaging system.

Job Responsibility:

Receives and screens incoming telephone calls within 3 rings, providing factual information which may require the interpretation of policies and procedures
takes messages or refers the caller to the proper person/department
Ensures privacy of guests, owners and staff as outlined in hotel standards
Administers guest voice mail systems
Maintains and updates regional/international directories and telephone A-Z reference guide
Ensures relevant group check-out is communicated
Pages guests for telephone calls per established policy
Maintains awareness of hours of operation for all entities with the hotel as well as daily functions
Assists with front office duties as needed
Maintains awareness of room details in order to process reservation requests or cancellations if needed
Assists with charges and payments to guest, owner and house accounts
Directs logistics of multiple phone lines
Maintains clean and neat work area
Monitors emergency phone system and fire control panel
Administers hotel wake-up program
Observes safety precautions required to protect hotel and guest property
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team
Demonstrates courteous and cooperative behavior when interacting with public and staff
acts in a manner that promotes a harmonious and effective workplace environment

Requirements:

High school diploma or equivalent and/or experience in a hotel or related field is preferred
Experience in clerical/administrative duties/roles preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Excellent communication and customer service skills, data entry skills, and ability to operate office equipment
Ability to work without supervision
Must be able to sit for long periods of time and be comfortable to work in fast paced environments

What we offer:

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Pbx operator guest response center

South Seas

Location:
United States , Captiva

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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Pbx operator guest response center

South Seas

Location:United States , Captiva

Category:Hospitality and Tourism

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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