Pbx operator guest response center Job at South Seas (Captiva)

Pbx Operator / Guest Response Center

Responsible for providing information to guests and visitors via the telephone w...

Location

United States , Captiva

Salary:

22.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred
Experience in clerical/administrative duties/roles preferred
Must have a valid driver’s license, motor vehicle background check will be completed

Job Responsibility

Providing information to guests and visitors via the telephone while providing courteous and friendly guest service
Performs switchboard operator duties, internal and external calls
Utilizing and monitoring our text messaging system
Receives and screens incoming telephone calls within 3 rings, providing factual information which may require the interpretation of policies and procedures
Takes messages or refers the caller to the proper person/department
Ensures privacy of guests, owners and staff as outlined in hotel standards
Administers guest voice mail systems
Maintains and updates regional/international directories and telephone A-Z reference guide
Ensures relevant group check-out is communicated
Pages guests for telephone calls per established policy

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal

Fulltime

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication skills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness. In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints. Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Hospitality Lead Coordinator

Curry Village is a vibrant, family-friendly destination offering a mix of tent c...

Location

United States , Yosemite National Park

Salary:

21.00 - 23.00 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel
Oversees front desk and concierge's tasks to ensure world class service
Check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave
Disability coverage

Fulltime

Front Desk Supervisor

The Front Desk Supervisor is responsible for the work that is carried out within...

Location

United States , Yosemite National Park

Salary:

21.00 - 23.00 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided
Check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Front Desk Supervisor

Asilomar is located on the Monterey Peninsula in charming Pacific Grove, Califor...

Location

United States , Pacific Grove

Salary:

23.50 - 25.00 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided in check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication sills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness
In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints
Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Hospitality Supervisor

Under the direction of the Guest Service Manager, the Guest Services Supervisor ...

Location

United States , Bullfrog

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system

New

Janitorial Supervisor

Join Allied Universal® Facility Management and Janitorial Services! We’re commit...

Location

United States , New Orleans

Salary:

17.50 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum of two (2) years of janitorial work experience, preferably in a leadership role
Minimum of six (6) months of janitorial work experience employed by Allied Universal Janitorial Services, Millard Group, or other Allied Universal business
Ability to troubleshoot, manage stressful situations
Mediate conflict with tact, diplomacy
coaching, mentoring
Write informatively, clearly, and accurately
Able to work a flexible schedule
Excellent oral and written communication skills
Ability to self-initiate work
proactive

Job Responsibility

Delegate workload of janitorial staff members
Perform quality assurance checks to ensure work is completed in accordance with our customer contract
Answer calls from security or mall management for emergency cleaning
Ensure janitor closets are cleaned and stocked
Oversee table, chair, stage, retail merchandising unit set-ups as required
Inform maintenance department and supervisor of any maintenance deficiencies
Conduct safety training
coach and mentor janitorial team members
Perform payroll duties, as needed
Make productivity recommendations to leadership staff

Fulltime

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Pbx operator guest response center

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