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Pbx Operator / Guest Response Center

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South Seas

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Location:
United States , Captiva

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Contract Type:
Employment contract

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Salary:

22.00 USD / Hour

Job Description:

Responsible for providing information to guests and visitors via the telephone while providing courteous and friendly guest service. PBX performs switchboard operator duties, internal and external calls. Also, this position will be utilizing and monitoring our text messaging system.

Job Responsibility:

  • Providing information to guests and visitors via the telephone while providing courteous and friendly guest service
  • Performs switchboard operator duties, internal and external calls
  • Utilizing and monitoring our text messaging system
  • Receives and screens incoming telephone calls within 3 rings, providing factual information which may require the interpretation of policies and procedures
  • Takes messages or refers the caller to the proper person/department
  • Ensures privacy of guests, owners and staff as outlined in hotel standards
  • Administers guest voice mail systems
  • Maintains and updates regional/international directories and telephone A-Z reference guide
  • Ensures relevant group check-out is communicated
  • Pages guests for telephone calls per established policy
  • Maintains awareness of hours of operation for all entities with the hotel as well as daily functions
  • Assists with front office duties as needed
  • Maintains awareness of room details in order to process reservation requests or cancellations if needed
  • Assists with charges and payments to guest, owner and house accounts
  • Directs logistics of multiple phone lines
  • Maintains clean and neat work area
  • Monitors emergency phone system and fire control panel
  • Administers hotel wake-up program
  • Observes safety precautions required to protect hotel and guest property
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team
  • Demonstrates courteous and cooperative behavior when interacting with public and staff

Requirements:

  • High school diploma or equivalent and/or experience in a hotel or related field is preferred
  • Experience in clerical/administrative duties/roles preferred
  • Must have a valid driver’s license, motor vehicle background check will be completed
What we offer:
  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4 percent
  • Commuter and Company-paid Toll Programs
  • Complimentary Shift Meal

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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