Pbx Agent

• Answers and directs phone calls, messages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
• Answers phone, email & message inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolves customer complaints
• assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Work harmoniously and professionally with co-workers and supervisors
• Monitors and responds emergency and safety situations in an efficient and professional manner
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist

Ability to read, write and speak English

• Medical, dental, and vision insurance
• Paid Time Off and Vacation Pay
• 401k participation with company matching program
• Complimentary stays at Four Seasons worldwide, subject to availability
• Discounted RTD Flex Pass
• Free shift meal prepared by the culinary team
• Complimentary cleaning of employee uniforms