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Barclays Logo Barclays · IT - Administration

Pbwm Gtsm Apac Lead

India, Pune · Job Posted April 23, 2026
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Job Description

Purpose of the role APAC lead for GTSM, PBWM.

Job Responsibility

  • Lead and oversee IT/Application Support services within a large, regulated enterprise, ensuring alignment with industry standards—preferably in PBWM
  • Own and manage end-to-end Run the Bank (RtB) service delivery for complex, business-critical applications, focusing on service availability, stability, and minimizing customer impact
  • Drive continuous improvement across Incident, Problem, Change, Release, and Major Incident Management, transitioning operations from reactive to proactive and predictive models
  • Lead large, globally distributed teams with a focus on talent development, succession planning, capability building, and adoption of modern skills
  • Oversee financial and capacity management processes, including budgeting, vendor relationship management, service cost optimization, and demand planning
  • Drive transformation of operating models toward product-aligned support, self-service solutions, automation, and outcome-based service delivery
  • Support Singapore business hours through flexible working patterns as required by operational needs

Requirements

  • 17+ years of progressive IT / Application Support leadership experience, with significant time operating at senior manager or director level in a large, regulated enterprise environment (Banking / Financial Services preferred)
  • Proven ownership of end to end Run the Bank (RtB) services for complex, business critical application estates, ensuring availability, stability, and customer impact resilience
  • Deep expertise across Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature services from reactive operations to proactive and predictive models
  • Strong leadership in service resilience and operational continuity, including disaster recovery, system recovery planning, regulatory resilience testing, and audit ready assurance
  • Executive level stakeholder management capability, with the ability to engage credibly with CIOs, senior technology leaders, regulators, and business executives, translating technical risk into clear business outcomes
  • Experience establishing and operating robust governance frameworks, covering risk, controls, regulatory commitments, compliance obligations, and internal/external audits
  • Demonstrated success in leading large, globally distributed teams, including talent development, succession planning, capability uplift, and modern skills adoption
  • Strong financial and capacity management acumen, with experience managing budgets, vendor relationships, service cost optimization, and demand planning
  • Track record of driving operating model change, shifting teams toward product aligned support, self-service, automation, and outcome-based delivery
  • Roles requires working pattern to support Singapore business hours
  • Ability to operate in a senior leadership on call / escalation role, providing calm, decisive leadership during major incidents and high severity production events

Nice to have

  • Practical application of Site Reliability Engineering (SRE) concepts, including service metrics, reliability objectives, and proactive stability improvements
  • Experience driving observability and event/alert reduction initiatives, including monitoring rationalization, alert quality improvement, and MTTR reduction
  • Hands on exposure to cloud hosted and API driven platforms, particularly AWS based services, and distributed architectures
  • Strong appreciation of automation and AI/GenAI enabled service management, using tooling to reduce toil, improve predictability, and scale operations
  • Familiarity with Unix/Linux environments, databases, and enterprise middleware, enabling credible technical challenge and architecture discussions without being hands on
  • Experience partnering closely with Engineering, Architecture, and Platform teams to influence design for support and resilience by design outcomes
  • Exposure to transformation programs leveraging process intelligence / process mining, or similar data driven operational optimization approaches
  • Global delivery experience, including managing teams across multiple geographies and time zones with strong cultural and operational alignment
  • Proven change leadership mindset, with experience embedding continuous improvement, learning culture, and modern service management practices
  • Formal certifications such as ITIL (Expert or Managing Professional), SRE, cloud certifications, or leadership development programs

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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