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Pbh Account Manager

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AJW Group

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Location:
United Kingdom , Slinfold

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a PBH Account Manager (internally known as Customer Service Executive) to join us at our HQ based in Slinfold. By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Job Responsibility:

  • Manage customer requirements through technical research, market analysis, and Quantum interrogation
  • Support order fulfilment including negotiation, vendor quality approval, and portal processing
  • Coordinate with internal teams to ensure timely delivery and core component identification
  • Oversee warranty, RMA, credit note, and off-core return processes
  • Maintain clear communication with customers and vendors, including contractual review meetings
  • Monitor and report on performance data against customer KPIs and SLAs
  • Prepare and present operational data both internally and externally
  • Investigate and resolve queries using quality systems to drive continuous improvement

Requirements:

  • Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
  • Experience in aviation supply chain, PBH programs, or component support (preferred)
  • You'll be attentive to detail, ensuring that our customers receive the right information the first time
  • Self-motivated and able to work within a fast-paced environment
  • You'll enjoy solving problems, sometimes ones that require input from team members
  • Proven ability to solve problems promptly and effectively, generally customer related
  • You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
  • Confident communication skills
  • It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

Nice to have:

  • Experience in aviation supply chain, PBH programs, or component support
  • Industry experience
  • Having worked on Quantum
What we offer:
  • A team fun budget to bring colleagues together
  • Free access to LinkedIn Learning to support your development
  • Opportunities to take part in charity events, volunteering, and community projects
  • A modern office with an onsite gym, bike-to-work scheme, and a great restaurant
  • A discretionary bonus and private healthcare
  • Relocation support if you're moving closer to our HQ

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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