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Payroll Workday Systems Lead

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Service Stream

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Location:
Australia , Melbourne

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

At ServiceStream, we’re transforming how our people experience technology - and this role is at the heart of that journey. As our Payroll Workday System Lead, you won’t just manage systems - you’ll shape how our organisation connects, operates and grows through innovative HR technology. This is a high-impact, national role where you’ll take ownership of our Workday environment, champion data-driven decision-making, and drive continuous improvement across our people systems. You’ll partner with stakeholders across the business, lead system enhancements, and empower our People & Experience team to unlock the full potential of our platforms. If you thrive on solving complex problems, leading from the front, and making a tangible difference to employee experience at scale, this is your opportunity to step into a role where your expertise truly matters.

Job Responsibility:

  • Provide expert support, training, and guidance on people systems (Workday, Rewards Gateway, etc.)
  • Manage Workday master data in line with governance frameworks
  • Oversee ticket management, ensuring timely resolution within SLAs
  • Troubleshoot system issues, perform root cause analysis, and implement solutions
  • Collaborate with internal teams (P&E, Payroll, IT) and external vendors
  • Develop system documentation, process flows, and user guides
  • Lead and support team performance, identifying development opportunities
  • Maintain system configurations, data structures, and processes
  • Identify and prioritise system improvements and enhancements
  • Translate business requirements into solutions through analysis and recommendations
  • Support system design, configuration, testing, and implementation
  • Stay up to date with HR technology trends and best practices
  • Develop and deliver reports and dashboards (both cyclical and ad hoc)
  • Analyse data across integrated systems and identify impacts
  • Support data governance and audits to ensure integrity and compliance
  • Contribute to policy reviews to align with system capabilities

Requirements:

  • Must be an Australian Citizen
  • Proven experience in HRIS/HCM system administration
  • Strong Workday experience (Core HCM, Recruitment, Absence, Compensation, Talent highly desirable)
  • Experience with ticketing/service management systems
  • Previous leadership or team management experience desirable
  • Strong understanding of HR systems and processes
  • Advanced Excel and reporting capabilities
  • Excellent analytical and problem-solving skills
  • Ability to manage competing priorities in a fast-paced environment
  • Strong stakeholder engagement and communication skills
  • High attention to detail and data accuracy
  • Knowledge of HR metrics and employment legislation (desirable)

Nice to have:

  • Strong Workday experience (Core HCM, Recruitment, Absence, Compensation, Talent highly desirable)
  • Previous leadership or team management experience desirable
  • Knowledge of HR metrics and employment legislation (desirable)
What we offer:
  • Flexible working – genuine hybrid working options available
  • Growth – career development opportunities within a national, growing organisation
  • Discounts – access to retail partners such as Woolworths, Airbnb, JB Hi‑Fi and Bupa
  • Paid leave – parental, cultural, community service, study, volunteering and purchased leave
  • Culture – a supportive, inclusive workplace that values diversity and celebrates excellence

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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