Payroll Team Manager

• Managing the team SLA’s and KPI’s to ensure that all Payrolls are delivered accurately and on time
• Maintaining and monitoring daily/weekly quality statistics, thereafter providing recommendations
• Lead on internal/external Payroll reviews/audits
• Lead on the continuous improvement initiative within the team, implementing new ideas and better ways of working
• Lead the team on the review and timely completion of all outstanding Finance Reconciliation items
• Responsible for providing subject matter expertise to key projects including TUPE activities/acquisitions
• Responsible for the ongoing review of existing processes and work instructions to ensure these remain up to date, relevant and fit for purpose
• Assist with the coordination and submission of year end returns
• Responsible for the transaction of BACS payments, FPS and all Pay cycle submissions
• Lead on the end to end investigation of all Payroll defects, managing perception and complaints, including root cause analysis and preventative measures to ensure a positive outcome and to minimize future payroll incidents
• Represent Payroll in internal and external meetings, events or forums
• Lead on the review of the Business Continuity Plans to ensure relevance and to ensure that they are up to date
• Responsible for managing key relationships with internal & external stakeholders
• Responsible for all aspects of people management including managing absence, coaching, developing and motivating the team
• Responsible for undertaking regular performance reviews, cascading of business objectives, identifying opportunities for continuous improvement, and individual development
• Responsible for the analysis of work volume trends to establish the productivity levels and forecast future workflow and resource requirements
• Responsible for the recruitment, training and coaching of new staff into the Payroll team to ensure maximum performance
• Responsible for keeping abreast of changes in Employment and Payroll Legislation
• Deputise where applicable for the Pay & Reward Operations Manager
• Any other duties as and when required

• Extensive Payroll Experience ideally in a Shared Service environment
• In depth payroll legislation knowledge, including appreciation for future changes and impact on payroll function
• Knowledge of the Resource Link system knowledge or similar
• Experience of data interrogation in order to analyse, troubleshoot and problem solve
• Ability to deal and resolve difficult and emotive situations without escalation to a senior level
• People Management/Leadership Skills (Coaching/Mentoring)
• Influencing skills
• Stakeholder management (at all levels)
• Excellent oral and written communication skills, including the ability to present ideas, data and results in an easy to understand format
• IT Literate (Word, Excel, Outlook)
• CIPP or equivalent (or willing to work towards) would be an advantage
• GCSEs or equivalent in Maths and English (Grades A-C)

CIPP or equivalent (or willing to work towards) would be an advantage