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The Payroll Tax supervisor reports to the Payroll Tax Manager. This position is responsible for supervising and mentoring Payroll Tax Specialists, overseeing the processing and review of payroll taxes for our clients across the country, and serving as an escalation point for complex payroll tax matters.
Job Responsibility:
Supervise, mentor, and assist the tax department with daily responsibilities, including providing guidance on complex tax cases and escalated issues
Maintain an elevated knowledge of federal, state, and local statutes, regulations, and best practices relating to payroll taxes
Ensure the accurate and timely filing of federal, state, and local tax liabilities, including amended returns
Review and monitor payroll records to confirm tax transactions are recorded accurately
Oversee the generation, audit, and correction of W-2s and other required year-end reporting
Ensure compliance with department SOPs
Monitor and report on department KPIs
Conduct regular check-ins with team members to provide coaching, training, and performance feedback
Lead bi-weekly meetings with team members to review performance, goals, and development opportunities
Ensure effective workload distribution and monitor team performance to meet service-level expectations and deadlines
Support client retention by providing clear, consistent communication and effective resolution of payroll tax issues
Collaborate with management and peers to identify and implement process improvements, training opportunities, and department efficiencies
Teamwork and an elevated level of collaboration
All other duties as assigned
Requirements:
Experience processing and reconciling payroll taxes across multiple states and locals
Previous lead or supervisory experience is preferred
Familiarity with U.S. federal, state and local reporting requirements, and best practices
Strong leadership skills with the ability to coach, mentor, and develop team members
Ability to effectively coordinate team activities and contribute individually within high-pressure, deadline-oriented environments, ensuring accuracy and meticulous attention to detail
Strong verbal, written, and organizational skills, with a focus on effective communication
Proficient in Microsoft Office programs and ability to master other software applications as needed
Experience in MasterTax, FOUNDATION®, and Salesforce