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ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.
Job Responsibility:
Respond to customer queries (email and phone) with a focus on payroll and compliance-related support
Support customers with payroll processing, EOFY activities, and Payday Super (PDS) requirements
Take ownership of assigned cases end-to-end, ensuring timely and accurate resolution
Troubleshoot payroll-related issues and identify root causes
Provide clear, practical guidance to customers navigating payroll and compliance scenarios
Escalate complex payroll or system issues appropriately
Maintain accurate case notes and documentation in Salesforce
Contribute to knowledge base content to support repeatable payroll scenarios
Identify recurring payroll/compliance issues and provide feedback to internal
Requirements:
Strong problem-solving skills, particularly in payroll and compliance scenarios
Clear and confident communication, with the ability to explain complex payroll concepts simply
High attention to detail and accuracy
Strong organisation and time management
Payroll systems and processes (essential)
Understanding of payroll compliance requirements (AU/NZ highly desirable)
HR3 / Ready Pay experience (highly regarded)
Salesforce or similar systems
Experience in payroll, payroll support, or payroll processing roles
Experience in customer support or service environments
Experience working with payroll or HRIS platforms (preferred)
SaaS or technology environment experience (advantageous)
Nice to have:
Understanding of payroll compliance requirements (AU/NZ highly desirable)
HR3 / Ready Pay experience (highly regarded)
Experience working with payroll or HRIS platforms (preferred)
SaaS or technology environment experience (advantageous)
What we offer:
A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Sydney
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Company top-up of Government parental leave
Additional paid leave for miscarriage, endometriosis and menopause