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Payroll Support Agent - PDS Hypercare

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ReadyTech Group

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Location:
Australia , Melbourne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.

Job Responsibility:

  • Respond to customer queries (email and phone) with a focus on payroll and compliance-related support
  • Support customers with payroll processing, EOFY activities, and Payday Super (PDS) requirements
  • Take ownership of assigned cases end-to-end, ensuring timely and accurate resolution
  • Troubleshoot payroll-related issues and identify root causes
  • Provide clear, practical guidance to customers navigating payroll and compliance scenarios
  • Escalate complex payroll or system issues appropriately
  • Maintain accurate case notes and documentation in Salesforce
  • Contribute to knowledge base content to support repeatable payroll scenarios
  • Identify recurring payroll/compliance issues and provide feedback to internal

Requirements:

  • Strong problem-solving skills, particularly in payroll and compliance scenarios
  • Clear and confident communication, with the ability to explain complex payroll concepts simply
  • High attention to detail and accuracy
  • Strong organisation and time management
  • Payroll systems and processes (essential)
  • Understanding of payroll compliance requirements (AU/NZ highly desirable)
  • HR3 / Ready Pay experience (highly regarded)
  • Salesforce or similar systems
  • Experience in payroll, payroll support, or payroll processing roles
  • Experience in customer support or service environments
  • Experience working with payroll or HRIS platforms (preferred)
  • SaaS or technology environment experience (advantageous)

Nice to have:

  • Understanding of payroll compliance requirements (AU/NZ highly desirable)
  • HR3 / Ready Pay experience (highly regarded)
  • Experience working with payroll or HRIS platforms (preferred)
  • SaaS or technology environment experience (advantageous)
What we offer:
  • A day off for your birthday
  • Additional 4 days of leave each year
  • ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work, with in-house baristas in Sydney
  • Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
  • Company top-up of Government parental leave
  • Additional paid leave for miscarriage, endometriosis and menopause
  • Volunteer leave
  • And plenty of ReadyTech merch drops along the way

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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