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For our mid-office team, we are looking for talented individuals to support our mid-office operations team. In this role, you will manage essential administrative tasks that ensure talent is seamlessly placed with the right clients. Your core focus will be the validation and processing of various timecards—a critical step that ensures our talent is paid accurately and our clients receive precise invoices on time. By bridging the gap between placement and payment, you directly impact client satisfaction and the firm’s financial integrity. You will serve as the operational backbone for our key account team, HUG (Hôpitaux Universitaires de Genève). You are responsible for the accurate and timely execution of all administrative processes across the Healthcare, Office, and Technic sectors. Your primary focus is ensuring error-free timesheeting, invoice verification, work permit processing, and strict adherence to Swiss compliance regulations. Your efficiency relieves the Geneva-based Teams, allowing them to focus entirely on talent matching, delivery and client management.
Job Responsibility:
End-to-End Timesheeting: Weekly collection and verification of timesheets for all temporary staff at HUG (covering Healthcare, Office, and Technic sectors)
Invoice Control: Verification of generated invoices for accuracy prior to dispatch
Correction Management: Proactively contacting relevant stakeholders in the respective teams to resolve discrepancies and initiate corrections
Application Execution: Preparing and filing work permit applications (e.g., Cross-border G-Permits, authorizations) with the cantonal authorities
Geneva Directive: You act strictly upon instruction and validation from the Geneva team. Once Geneva confirms a hire, you execute the administrative application process
Monitoring: Tracking the status of pending applications and ensuring the physical permits are received and stored in the system before the start date
Weekly Checks: Conducting weekly compliance audits based on the Swiss "Weekly List of Compliance"
Document Management: Actively chasing missing or expiring documents directly from talents (via email/Dialpad/SMS)
Risk Reporting: Immediate escalation of gaps (e.g., missing work permits, expired diplomas) to the Swiss team
Reporting: Creating sickness and accident reports in the system based on received notifications
Triage: Forwarding cases and relevant documentation to the central Care Team for further case management
Handling additional ad-hoc administrative tasks to support the HUG team as needed. Such as delivering work certificates/”attestations de gains intermédiaires”, replying to administrative related questions from talents (questions about salaries/contracts, sickness/incident/move/marriage/death/child allowances, etc.)
Daily Team Alignment: Participation in brief daily virtual stand-ups with the Geneva team to align on priorities (e.g., "Which permits need to be filed today?")
Interface Role: Acting as the central hub between the Talents, the Geneva Consultants, and the central Administration/Back Office
Requirements:
Bachelor’s degree in commerce
Minimum of 3+ years of experience in administration
Prior experience of working on timesheet, payroll and document management
Experience in personnel administration, ideally with exposure to permit/visa processing or strict compliance environments
High attention to detail ("Zero-Error Mentality"), reliability, and the ability to meet strict deadlines
Strong analytical skills and experience of working with data, preferably in Microsoft Office (Excel, Word) and Google Suite products (Gmail, Google Sheets including vlookup and basic formulas, shared drives) Excel or Google sheets
Ability to organize and prioritize a large variety and volume of tasks to achieve position goals. Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
Strong process ownership and accountability to drive positive outcomes for self and the team
Ability to respond to customer needs with speed and accuracy with strong focus on customer service excellence
Troubleshoot, identify and report any potential identified issues
Ability to multi-task and deliver with excellence is an essential requirement of the role
Willingness and eagerness to learn
is curious and demonstrates adaptability to accommodate process priorities
Strong written and oral communication skills. You should be comfortable to reach out to colleagues, supervisors or stakeholders, can explain clearly what the key messages are and deliver business solutions accordingly
What we offer:
Training opportunities and development chances
Ideal working environment where you learn a lot
Plenty of training opportunities and development chances
We are happy to discuss your ambitions with you and look together at the direction in which you want to develop
You contribute to new developments and the continuous improvement of our services