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We are looking for a skilled Payroll Specialist to join our team on a contract basis. This position is fully remote, with working hours aligned to the organization's schedule, and involves assisting with payroll-related tasks for a healthcare client in Redwood City, California. The ideal candidate will possess strong expertise in payroll systems and processes, ensuring accurate and timely resolution of employee payroll inquiries.
Job Responsibility:
Address and resolve payroll-related tickets in Jira with accuracy and efficiency
Conduct thorough research to investigate and resolve discrepancies, pay issues, and tax-related questions
Collaborate closely with HR, Finance, and Payroll teams to manage complex payroll matters
Deliver excellent customer service to employees and internal stakeholders, addressing inquiries professionally
Document detailed resolutions for payroll issues within Jira for future reference
Ensure compliance with payroll policies and relevant regulations
Identify recurring payroll issues and recommend strategies for process improvement
Utilize Workday for payroll processing tasks, ensuring precision and adherence to standards
Manage a high volume of payroll-related cases independently and efficiently
Analyze payroll trends and provide actionable insights to enhance operational efficiency
Requirements:
Proven experience in payroll processing, including multi-state payroll
Hands-on expertise with Workday payroll systems
Familiarity with Jira or similar ticketing systems for case management
Strong analytical and problem-solving abilities to address payroll-related challenges
Excellent communication skills, both verbal and written, for effective collaboration
Self-motivated and capable of managing tasks independently with minimal supervision
Demonstrated ability to handle high volumes of payroll inquiries efficiently
Experience working with payroll processes for large employee groups, ideally over 500 employees
What we offer:
medical, vision, dental, life and disability insurance
eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time and paid holidays