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United Kingdom, Cardiff 45000.00 - 50000.00 GBP / Year · Job Posted May 28, 2026
Job offer has expired
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Job Description
We are seeking a Service Delivery and Development Manager to join our Payroll team on a FTC basis. The role is based in Cardiff and with some flexibility, i.e. hybrid working. The BBC Payroll service delivery team, work with our third-party providers to ensure accurate payments to BBC individuals, and that payments are made on time.
Job Responsibility
Business-as-usual (BAU) payroll activities, including reviewing reports, resolution of escalated queries and payroll sign-off
Ensure compliance with UK payroll legislation and regulatory requirements
Collaborate with other areas of the business to address issues, manage risks, and handle escalations, while identifying and implementing opportunities for continuous improvement to enhance the efficiency and quality of service delivered to our colleagues
Monitor and ensure adherence to compliance standards and UK legislative updates
Review payroll overpayments, working closely with internal teams (e.g. HR, Finance, and outsourced providers) to identify root causes and driving continuous process improvements
Requirements
Proven experience working within a payroll team, with a strong understanding of UK payroll legislation
Proven ability to challenge existing processes constructively and drive improvements that enhance accuracy and reduce recurrence of issues
Demonstrated experience in customer support, including handling and resolving queries effectively
Strong analytical skills and proficiency in Microsoft Excel
Excellent communication skills, particularly when engaging with third-party stakeholders
What we offer
Fair pay and flexible benefits including a competitive salary package
a flexible 35-hour working week
25 days annual leave with the option to buy an extra 5 days
a defined pension scheme
discounted dental, health care and gym
Excellent career and professional development
Support in your working life, including flexible working