Payroll Experience Manager

Ciphr has an exciting opportunity for a Payroll Experience Manager to join our bureau as we grow and develop. As a Payroll Experience Manager, you’ll be responsible for improving the customer experience during the end-to-end lifecycle of a bureau customer. Your goal will be to ensure customers have a positive experience from their first interaction with bureau during implementation through to moving to BAU and eventual offboarding. You’ll build positive and proactive relationships with our customers, placing the voice of the customer at the forefront of everything we do. You’ll also be responsible for supporting and developing the payroll administrators to become payroll experts and deliver a gold standard customer experience.