Payroll Coordinator

• Investigate payroll discrepancies and overpayments by analyzing pay data, transactions, and system inputs to determine root cause
• Utilize ServiceNow cases to research issues, document findings, and drive resolution in a timely manner
• Support payroll operations by ensuring accurate records, payroll inputs, and adjustments across systems
• Analyze how payroll items (earnings, deductions, adjustments) are processed and appear on employee paychecks
• Communicate primarily through written channels (email and case management), including outreach to terminated employees when needed
• Partner with HR Business Partners, Legal, and other stakeholders to resolve sensitive or complex overpayment situations
• Perform detailed audits of payroll data and transactions to ensure compliance with policies and controls
• Identify trends, gaps, and process improvement opportunities within overpayment workflows and payroll operations
• Assist in preparing documentation and standard operating procedures for overpayment and payroll processes
• Contribute to reporting and tracking efforts using Excel and other tools to support analysis and operational insights
• Serve as an intermediary to resolve disputes and support settlement processes where applicable

• 1+ year of HR Operations, Accounting, Payroll, Payroll Tax support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Payroll operations experience with knowledge of how payroll is processed and how pay components are calculated
• Strong analytical and problem-solving skills, with the ability to investigate and resolve pay discrepancies
• High attention to detail and accuracy in reviewing payroll data and transactions
• Intermediate Excel skills (e.g., data analysis, formulas, reporting)
• Experience with case management tools such as ServiceNow
• Experience in collections or handling repayment scenarios is a plus
• Strong written communication skills with the ability to clearly document findings and communicate with employees and stakeholders
• Ability to work independently in a high-volume, process-driven environment while managing multiple cases
• Experience partnering with HR, Legal, or other cross-functional teams to resolve complex issues

Experience in collections or handling repayment scenarios is a plus