Payroll Contact Specialist, Robert Half

Robert Half

Location:
United States, Cedar Rapids

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join us as a Payroll Contact Specialist and play a critical role in assisting employees and leaders across multiple business units with their HR and Payroll inquiries. You will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units.

Job Responsibility:

Support and Resolve HR and Payroll Inquiries: Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders
Utilize ServiceNow for Case Management: Track intake and requests while ensuring proper documentation and adherence to HR protocols
Understand and Apply Policies: Respond to inquiries specific to individual business units—using relevant policies and procedures
System Navigation: Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests
Escalation: Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions
Continuous Feedback: Share insights into employee experiences to drive improvements in service quality and streamline processes

Requirements:

Customer Service Expertise: Proven experience supporting a high-volume of incoming calls
Previous human resources or payroll experience
Tech Savvy: Ability to navigate multiple systems and screens efficiently
proficiency in Office Suite, ServiceNow, Workday, and HR systems is highly desirable
Communication Skills: Clear and confident verbal and written communication with a strong attention to detail
Adaptability: Comfortable working in a dynamic environment, prioritizing tasks based on customer needs and organizational requirements

What we offer:

Work with industry-leading tools and technologies
Enjoy a collaborative, inclusive atmosphere where you can grow professionally
medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
November 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Payroll Contact Specialist