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Payroll Connection Specialist

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Human Interest

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

28.50 - 30.77 USD / Hour
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Job Description:

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. The Revenue Core team is responsible for all centralized functions within the revenue team, including marketing, operations, implementation planning, conversions and payroll integrations. As a Payroll Connections Specialist, you will be responsible for enabling the payroll integration for our clients. This critical role involves ensuring the integration is working properly and overseeing the client’s first 401(k) contribution.

Job Responsibility:

  • Be the main point of contact for clients, responsible for helping them establish technical integrations with 100+ payroll providers
  • Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness
  • Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
  • Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management
  • Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business
  • Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions
  • Independently guide clients through data analysis and assist with their data transmission efforts
  • Communicate professionally to both internal and external clients while focusing on needs-driven solutions
  • Identify areas for process improvement and assist in leading projects which may broadly impact our business

Requirements:

  • 3+ years in a role that demonstrates troubleshooting and problem-solving skills
  • At least 1 year of customer service experience and strong verbal and written communication skills
  • A strong work ethic and proven ability to work independently and manage a project plan
  • A passion for process improvement and a demonstrated ability to lead change effectively
  • Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
  • A desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product
  • A strong focus on quality
  • Strong PC skills, including experience working with G-Suite products
  • Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise
What we offer:
  • A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
  • Lyra: Enhanced Mental Health Support for Employees and dependents
  • Carrot: Fertility healthcare and family forming benefits
  • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
  • Monthly work-from-home stipend
  • quarterly lifestyle stipend
  • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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