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Payroll Backoffice Analyst

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General Motors

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Location:
Philippines , Taguig City

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented and motivated Payroll Back Office Analyst to join our People Services team. This role supports front-line payroll processing activities for U.S. and Canada operations, ensuring accurate data entry, timely resolution of employee inquiries, and compliance with payroll policies and procedures.

Job Responsibility:

  • Enter and maintain employee payroll data including new hires, terminations, and compensation changes
  • Respond to Tier 1 escalations regarding paychecks, deductions, timekeeping, overpayments, banking and other payroll related matters
  • Perform payroll corrections including live error corrections, routine rate audits for salary and hourly employees
  • Support the setup and maintenance of direct deposit and banking information
  • Complaint Handling and Escalation: Ensures timely resolution of Tier 1 issues and concerns
  • Create letters for W-2 and 1099 corrections, overpayment letters and Notice of Change letters
  • Processing of all the required payroll activities
  • Prioritizing and working on requests according to nature, urgency, and impact
  • Maintain confidentiality and accuracy in handling sensitive payroll data
  • Continuous Improvement: Suggest process improvements necessary for operational efficiencies and service excellence
  • Maintaining and updating job aids and standard operating procedures knowledgebase
  • Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements
  • Maintaining confidentiality of employee information
  • Performing based on the approved guidelines and job aids
  • Performing peer check / post audit escalated issues and pre and post payroll audits

Requirements:

  • Bachelor’s degree
  • 1–2 years of U.S. and Canada payroll experience
  • Strong understanding of US and Canada payroll concepts, taxes, and deductions
  • Experience (proficiency preferred) in payroll platforms such as ADP Global View, ADP Smart Compliance, Cognos, SAP, eSAP, Workday, Kronos, and UKG Pro and KNIME
  • Advanced Microsoft Excel skills
  • Experience with case management systems like ServiceNow or Siebel
  • Excellent communication and customer service abilities
  • Email etiquette
  • Ability to handle confidential information with integrity

Nice to have:

  • Power BI experience
  • Experience in a shared services or global payroll environment
  • Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma)
  • Familiarity with U.S. and Canadian labor laws and payroll compliance standards
  • Experience supporting payroll audits and SOX compliance

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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