Payroll Assistant

• Support the delivery of end-to-end payroll processing across a large employee base
• Manage and resolve payroll queries via a ticketing system, ensuring SLAs are consistently met
• Maintain and update employee payroll records, including starters, leavers, and changes
• Produce and distribute overpayment letters using mail merge
• Perform data validation and support payroll reconciliations
• Work closely with HR and Finance to investigate and resolve discrepancies
• Assist with payroll reporting and month-end activities
• Ensure all payroll processes are compliant with internal controls and legislation
• Contribute to process improvements and efficiencies within the payroll function

• Proven experience within a payroll or finance administration role
• Strong understanding of payroll processes and controls
• Experience working with ticketing or case management systems
• High level of accuracy and attention to detail
• Strong organisational and administrative skills
• Proficient in Microsoft Excel and confident using mail merge
• Excellent communication skills with the ability to handle queries effectively
• Ability to work in a fast-paced, deadline-driven environment

SAP experience is desirable but not essential