PayOps Analyst

• Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen
• Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close
• Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager
• Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches
• Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively
• Prepare weekly KPI reporting and monthly PSP or vendor performance summaries
• Maintain the runbook library for recurring issues and standard operating tasks
• Flag recurring incidents into the Operational Risk Register for governance review
• Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager
• Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager
• Validate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag

• 6+ years of experience in payments, operations, or fintech
• Hands-on experience with PSPs, ideally Stripe and or Adyen
• Airwallex or an equivalent provider is also relevant
• Strong understanding of card acquiring, payout processes, and authorisation flows
• Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns
• Experience with Jira, Confluence, Slack, and operational dashboards
• familiarity with Power BI or Databricks is a plus
• Clear, effective communication across internal teams and external partners
• Regulated financial services experience is helpful, but not required
• strong technical PSP experience is the priority
• AI fluency: you actively use tools such as Claude in your work, provide clear context, iterate on outputs, and take ownership of AI-assisted work
• Ability to give a specific example of how AI has changed the way you work

Familiarity with Power BI or Databricks

• Participation in our company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
• Unlimited paid holiday
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
• Relocation options available after 1 year
• Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget to make your workspace your own
• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)