Payments Senior Officer

The preparation, checking and release of client, investor and supplier payments in multiple currencies using various payment methods. Liaising with agent banks through dedicated relationship managers ensuring all requests are processed in a timely manner; Ensuring all operational activities are completed with SLAs within a robust control environment managing any risks. Accurately recording all time spent dealing with client matters to ensure clients are correctly invoiced. Reviewing operational processes and controls, proactively identifying and highlighting any risks or weaknesses and driving improvements as appropriate. Pro-actively taking on additional responsibilities and administrational tasks as required by your managers or clients, including project work from initial scoping to delivery into the team. Support management by monitoring service delivery and performance of the team, identifying knowledge gaps or changes that will improve client satisfaction and organizational efficiency. Support periodic and ad-hoc reporting for management and stakeholders. Monitoring the team email mailboxes and assisting to resolve queries.