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Join our Payments & Securities Screening team in Kraków and help protect HSBC and our customers by ensuring cross-border payments and securities-related transactions comply with sanctions and embargo requirements. You’ll work in a fast-paced environment, making well-judged decisions under tight SLAs, while building a strong audit trail and partnering closely with colleagues and stakeholders to resolve alerts efficiently and accurately.
Job Responsibility:
Screen cross-border payments, securities-related transactions, manual payments and customer/name records using the designated screening tool
Review and investigate system-generated alerts in line with global sanctions policy
Determine whether alerts are false positives or potential/true matches and take appropriate action
Use internal and external sources (e.g., customer databases such as World-Check One and reliable internet sources) to support investigations
Document investigation outcomes clearly to maintain a robust audit trail and support QA reviews
Escalate cases to the next level where required, ensuring timely and accurate hand-offs
Deliver work within defined deadlines/SLAs, meeting productivity and quality targets with minimal rework
Maintain strong teamwork and communication with internal partners (including offshore teams) to resolve open issues
Requirements:
Understanding of payment systems and transaction processing, with knowledge of sanctions screening principles
Strong analytical skills and attention to detail, with sound judgement for quick decision-making
Ability to work under time pressure and consistently meet tight deadlines/SLAs
Strong work organisation skills and ability to learn quickly
Clear written and verbal communication skills and a customer/service-oriented mindset
Strong MS Office skills, particularly Excel
Proven ability to work effectively as part of a team and support colleagues when needed
Fluent English (German is an advantage)
banking/finance/accounting experience is an asset
Nice to have:
German
banking/finance/accounting experience
What we offer:
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)