Payments & Risk Operations Senior Manager

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required.
Track record leading Control related projects and programs.
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

Job Responsibility

Responsible for managing payment risk teams for the Asia South & JANA Cluster
Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management

What we offer

Resources to meet your unique needs
Empowerment to make healthy decisions
Financial well-being support
Opportunity for career growth at a global financial institution.

Fulltime

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Payment Fraud & Risk Specialist

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operatio...

Location

United States

Salary:

91500.00 - 123900.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience
Solid understanding of various card networks, their risk profiles, and other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later
Extensive knowledge of ACH transactions and reversal fraud risk
Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization
Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity
Ability to identify and quantify risks and design processes with empathy for the customer experience
Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment
Demonstrated strong interpersonal and communication skills, both written and oral
Strong data analysis skills
Comfortable working in a technical operations environment with tight deadlines

Job Responsibility

Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience
Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors
Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams
Manage reviews and evaluations of multiple projects that are in various stages of completion
Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public
Responsible for influencing the customer experience talk tracks around fraud prevention
Design materials to educate internal teams and customers about emerging fraud techniques
Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts
Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators

What we offer

Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Senior Network Manager

Senior Network Manager position covering Agent Bank Relationships on behalf of C...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BA/BS degree plus experience in the international securities industry (in Network Management, Securities/Custody Operations, Custody/Clearance Sales or Relationship Management)
Good working knowledge of the securities settlement process & custody operations, cash management/services, foreign exchange, payments and derivatives (including futures)
Experience with managing bank relationships, fee negotiation, account opening, documentation & the corresponding regulatory considerations
Highly motivated, able to work independently, self-starter, able to prioritize
Experience within large scale, cross-business projects
Project management skills and ability to multi-task
Strong oral and written communication skills
Experience with facilitating large change initiatives
Experience working within a large global matrix organization structure
Excellent written and verbal communication skills

Job Responsibility

Manage Banks and Custodian Bank Relationships globally on behalf of the Citi Markets businesses
Establishment of the bank/custody account infrastructure required to support various Markets businesses
Conduct RfP's to identify and assess ability of bank/custodian to support activity in scope
Consult businesses and other interested parties on market practices and capabilities
Negotiate fees and manage service levels to ensure best pricing and service for the Firm
Negotiation of and completion of documentation (SLAs, BCP and Legal Agreements)
Conduct formal Due Diligence on the agent banks in accordance with relevant regulatory requirements
Ensure Accounts are maintained in accordance with relevant regulatory requirements
Act as a senior escalation point within Citi and the Relationship team with respect to Agent Management
Manage or actively participate in various projects involving the Network Management team

What we offer

Competitive base salary (annually reviewed)
Discretional annual performance related bonus
Generous holiday allowance starting at 27 days plus bank holidays
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Commodities Operations Senior Analyst

The Commodities Operations Senior Analyst is an intermediate level position with...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience preferred
Relevant Degree and/or equivalent experience in Finance or fast-paced working environment is preferred
Understanding of confirmations and settlements processes as well as operational risk
General knowledge of Commodities is desirable
Good knowledge of OTC long-form Confirmations, ISDA & CSA is desirable
Energetic, flexible, collaborative, proactive and independent
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset
Ability to identify gaps in controls and provide solutions
Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations

Job Responsibility

Process commodities trade confirmations and settlements in a timely, accurate and effective manner
Physical Inventory reconciliation (i.e. India Gold)
Investigation, escalation, and resolution of cash breaks
Coordination with the Global Cash Breaks team
Liaise with Global Commodities Stakeholders (Trading, Sales, Middle office, Legal and Technology)
Provide support to Front Office Sales & Trading for all commodity confirmations and settlements related queries
Identify control deficiencies, resolve issues and escalate control gaps & issues to senior management
Approval responsibilities for both STP and Manual Payments release
Overseeing and developing our APAC Commodities Operations Team
Risk management and oversight of critical core operations activities

What we offer

Excellent training opportunities to continuously learn and develop across the wide range of Commodity products
Opportunity to grow your career, give back to your community and make a real impact

Fulltime

Commodities Operations Senior Analyst

The Commodities Operations Senior Analyst is an intermediate level position with...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 2-3 years of relevant experience preferred
Relevant Degree and/or equivalent experience in Finance or fast-paced working environment is preferred
Understanding of confirmations and settlements processes as well as operational risk
Energetic, flexible, collaborative, and proactive
Strong, influential communicator
Strong risk management and control mindset
Self-reliant, good problem solver and results oriented
Exceptional attention to detail

Job Responsibility

Process commodities trade confirmations and settlements
Investigation, escalation, and resolution of cash breaks
Liaise with Global Commodities Stakeholders
Provide support to Front Office Sales & Trading
Identify control deficiencies and escalate control gaps
Approval responsibilities for payments release
Overseeing and developing the APAC Commodities Operations Team

What we offer

Excellent training opportunities
Opportunity to recommend creative suggestions on how to improve processes
Work closely with all the other stakeholders that support the Commodity Business

Fulltime

Senior Digital Asset Project Manager

Citi is seeking a Senior Digital Asset Project Manager to support end-to-end lif...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree, Master’s degree preferred
10+ yrs related experience including cash management and payments product expertise
Experience in the Digital Assets space is a distinct advantage
Demonstrated experience in Product Management and/or Product Development discipline
Required to think beyond existing solutions, assumptions or current knowledge of sophisticated areas
Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency, outstanding strategic, analytical, and critical thinking skills, and an ability to innovate and problem solve
Strong leadership and team building skills, along with the ability to work closely and build trust with senior management and other partners
Exceptional organization and process management ability
Strong risk and control experience engaging with several second line functions
Product development skills and a commercial acumen with a proven track record of successfully bringing products to market

Job Responsibility

Own end-to-end project lifecycle for digital token/stablecoin-related/token on public chain initiatives, from strategy to delivery
Coordinate cross-functional teams including engineering, compliance, operations, and legal
Lead the integration of digital token / stablecoin infrastructure into core banking systems, payment rails, and digital wallets
Translate technical and regulatory requirements into project plans and clear milestones
Track dependencies, risks, and issues, and escalate as needed to ensure on-time execution
Partner with third-party providers (e.g., blockchain infrastructure, custodians, on/off-ramps)
Collaborate with compliance to align on KYC/AML and reporting standards for digital assets
Monitor regulatory and industry developments related to stablecoins, CBDCs, and tokenized money
Prepare executive-level updates and manage stakeholder communications
Responsible for the design, product development/enhancements and closing of product gaps involving coordination with global partners and in-country product teams across regions

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Payments & Risk Operations Senior Manager - Global

Phorest

Location:
Ireland; United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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