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Phorest Logo Phorest · IT - Administration

Payments & Risk Operations Senior Manager - Global

Ireland; United Kingdom · Job Posted February 16, 2026
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Job Description

The Payments & Risk Operations Manager is a senior, strategic, and highly accountable global leader. You work with business partners to define and execute the Payments & Risk Operations strategy, ensuring alignment with Phorest’s product, compliance, and growth goals. You define and evolve the long-term strategic direction for Payments and Risk operating model, and drive execution through strong cross-functional and regional partnerships. You ensure global operational excellence—across both steady-state performance and step-change improvement—so payments and risk operations enable Phorest’s growth while protecting our business and customers.

Job Responsibility

  • Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
  • Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
  • Mitigate loss of revenue through developing a scalable risk operations function
  • Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
  • Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
  • Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
  • Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
  • Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
  • Track and report measurable improvements
  • Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews
  • Lead global payment operations strategies, setting the standards, governance and expectations for regional execution while tailoring strategies to regional needs
  • Ensure alignment by collaborating with global departments (especially RnD) to ensure systems are aligned with the needs of Payments Operations
  • Work closely with Regional Teams to ensure the Payops processes are effectively helping them achieve their outcomes and meet their goals
  • Data & Insights Management: Use data-driven insights to inform operational decisions and strategies, providing regional teams with actionable insights to enhance payments interactions
  • Drive data integrity, elevate risk visibility, and optimise commercial impact analysis globally by guaranteeing accurate, accessible payment data at every stage of the customer journey
  • Performance Tracking & Reporting: Accountable for tracking and reporting on key steady-state operational metrics for payments operations
  • Share insights across all regions to support them in reviewing performance data to identify areas for improvement and implement solutions to address operational bottlenecks or challenges
  • Strategic Initiatives, Continuous Improvement & Staying Ahead: Lead and execute initiatives aimed at enhancing the payment experience, focusing on reducing reactive problem-solving and driving proactive service delivery
  • Stay ahead of industry trends in Fintech, tools and automation technologies, leading initiatives that continuously improve operational efficiency and global payments experience
  • People & Leadership: Manage a small team of highly skilled payment operations professionals with deep expertise in areas such as risk and fraud
  • Talent Development: Lead, coach and develop high-performing, results-driven people highly specialised in payment operations areas
  • Set team and individual measurable goals for your people, and with regional teams, ensuring expectations are clear and we regularly evaluate progress
  • A culture ambassador for the team through creating and nurturing a collaborative culture with a shared purpose
  • Act as a senior sponsor for change initiatives across the payments ecosystem, ensuring alignment, clear communication, and strong adoption across global teams and senior stakeholders

Requirements

  • 10+ years in payments, fintech, risk, or global operations, including people leadership experience
  • Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
  • Proven ability to design and scale global operating models, processes, and automation
  • Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
  • Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
  • Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
  • Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
  • Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
  • Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

What we offer

  • Private healthcare
  • 2 Wellness Days
  • Employee assistance program
  • Free online GP service
  • Competitive Compensation
  • Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • Bike to work scheme
  • Tax saver transport tickets
  • 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
  • Enhanced Maternity and Paternity Benefits
  • Great learning environment and extensive development opportunities
  • Development programs
  • Access to many online resources including LinkedIn learning
  • 3 moving days
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