Payments Project Manager Job at EverCommerce

Job Description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en Reporting to the Head of Payments, the Payments Project Manager is responsible for the structured delivery of discrete payments projects and initiatives across the EverHealth portfolio. You will receive project direction from Payments leadership, then own the execution: building workplans, managing timelines, coordinating cross-functional teams, and closing out projects with clear, documented outcomes. This role does not own payments strategy, program design, or customer journey architecture—it owns execution.

Job Responsibility

Execute payments projects end-to-end—translate leadership-defined scope and objectives into detailed project plans and workback schedules, assign task ownership, manage dependencies, and drive initiatives to completion with clear deliverables and measurable outcomes
Manage a portfolio of concurrent projects—including backbook campaigns, processor transitions, integration improvements, enablement rollouts, and workflow optimizations
Maintain rigorous project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths
proactively surface blockers and solutions
Lead cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery
Run structured project kick-offs, working sessions, and retrospectives
document decisions, action items, and lessons learned to improve future project delivery
Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams
Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts
Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery
support leadership in scoping remediation efforts once direction is set
Track and report project outcomes against defined KPIs and milestones
surface post-project findings to leadership to inform future delivery planning

Requirements

Bachelor's degree in Business, Operations, Finance, or a related field
equivalent practical experience considered
2-5 years of experience: fintech, or SaaS operations experience strongly preferred
Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes
Strong project management skills: project scoping, workplan development, milestone tracking, dependency management, risk and issue management, RACI definition, and stakeholder communication
PMP, PgMP, or equivalent certification a plus
Experience with payments systems, platforms, processors, and onboarding/activation workflows
Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions
Proficiency with project management tooling (e.g., Asana, notion etc)
ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned
Excellent attention to detail and documentation skills
Strong written and verbal communication
ability to translate payments concepts into clear guidance for non-technical audiences
Analytical mindset with comfort working with data and metrics
Proven ability to build relationships and drive cross-functional results
Payments, fintech, or SaaS background strongly preferred

Nice to have

PMP, PgMP, or equivalent certification a plus
Payments, fintech, or SaaS background strongly preferred

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

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Payments Project Manager

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