Payments Production Support Lead (Director) Job at Citi (Pune)

Job Description

We are seeking a highly accomplished and visionary leader to fill the critical role of Director, Global Shared Services & Client Experience Payments Support Lead. This pivotal position emerges amidst the accelerated global expansion of payment modernization and our strategic drive for reusable, scalable shared services. The successful candidate will provide essential senior leadership and strategic oversight to the support organisation, spearheading the aggressive global rollout of key shared service platform. This role is instrumental in strategically managing a portfolio of 25 applications, 6 of which are global, collectively responsible for the Treasury and Trade Services (TTS) payments business serving a diverse client base across 93 countries. You will be at the forefront of accelerating payment modernization across emerging payments and cross-border payments supported by vital shared services applications. This position demands leadership parity with global payments peer portfolios, requiring exceptional relationship management and influence to deliver production outcomes within a complex portfolio and a vast stakeholder network, including Director / Managing Directors within the payments business and a large development organization led by senior executives. The candidate should have experience working in the support organisation and preferably in the Transactional Services division for Institutional Clients with payments knowledge

Job Responsibility

Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Establishes strategic plans for function
Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
Influences and negotiates with senior leaders (across functions)
may communicate with external parties
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
Performs other duties and functions as assigned
Own and lead disaster recovery plans
Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration
Contribute to define and Implement standard methodologies for the department
Ensure transparency and consistency across teams in the region and globally
Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
Ensure development plans are in place for staff
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements

15+ years relevant experience
Advanced level experience in an Apps Support role with extensive experience in business especially payments domain for institutional clients, functional and people management
Experience of senior stakeholder management
Quality orientation with a strong eye for detail
Process driven approach with an appreciation of industry best practice
Detailed-oriented, with strong analytical skills
Develops and maintains effective and positive working relationship with peers, stakeholders and management
Pro-active, organized, thorough and energetic
Excellent communicator, presenting to senior management level stakeholders
Manager of managers in a diverse distributed environment
Demonstrable track record of impactful organizational improvement
Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
Analysis and proble
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde'
Bachelor’s/University degree, Master’s degree preferred and managerial experience

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Payments Production Support Lead (Director)

Job Description

Job Responsibility

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