Payments Production Support Lead (Director)

We are seeking a highly accomplished and visionary leader to fill the critical role of Director, Global Shared Services & Client Experience Payments Support Lead. This pivotal position emerges amidst the accelerated global expansion of payment modernization and our strategic drive for reusable, scalable shared services. The successful candidate will provide essential senior leadership and strategic oversight to the support organisation, spearheading the aggressive global rollout of key shared service platform. This role is instrumental in strategically managing a portfolio of 25 applications, 6 of which are global, collectively responsible for the Treasury and Trade Services (TTS) payments business serving a diverse client base across 93 countries. You will be at the forefront of accelerating payment modernization across emerging payments and cross-border payments supported by vital shared services applications. This position demands leadership parity with global payments peer portfolios, requiring exceptional relationship management and influence to deliver production outcomes within a complex portfolio and a vast stakeholder network, including Director / Managing Directors within the payments business and a large development organization led by senior executives. The candidate should have experience working in the support organisation and preferably in the Transactional Services division for Institutional Clients with payments knowledge