Payments Product Conformance Monitoring Manager

• Responsible for defining and executing Citi Payments financial crime monitoring strategies
• Serve as Business Owner of the High Risk Flows Business Monitoring programs (AML)
• Serve as Business Owner of the Business Fraud Monitoring programs
• Oversee maintenance of current Payment Intermediary Product Conformance monitoring program and optimization of solution and operating model
• Partner with 2nd line of defense, Financial Crime Controls team and Business consumers in defining the strategic monitoring programs
• Partner with Capability Owner in vendor selection and monitoring logic design, employing AI capabilities where appropriate
• Partner with Operations in defining new / enhancing existing operating models
• Responsible for regulatory obligations and policy interpretation to create monitoring rules, settings and tolerances, defining risk-based approaches in conjunction with 2nd line of defense
• Work with 2nd line of defense to identify emerging risk probes
• Scan the external environment for industry and regulatory insights to enable the best-in-class controls for Payments product offerings
• Engage with Business groups and Clients to ensure alignment on operating model and client experience
• Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product
• Drive client value propositions and competitive differentiation to achieve preferred status as a partner to Citi clients
• Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units
• Direct and oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
• Lead innovation by working with external partners/alliances to develop products, manage ongoing relationships, exercise control over resources, policy formation, and planning, and prepare agreements

• 8+ years experience in Financial crime risk management and/or Payments
• Requires detailed Payments product and industry knowledge across Payment intermediary products and use cases
• Specialist knowledge in Payment Intermediary Financial Crime controls
• Familiar with Data management (e.g. data sourcing, manipulation, and verification)
• Familiar with Excel, VBA, SQL, and other simple programming languages
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a team-oriented environment
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Master's degree

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards