Payments Platform Operations Manager Job at Barclays (Whippany)

Job Description

Drive Operational Excellence in High Value Payments (HVP) and Help Shape Future Transformation - Step into this pivotal role as a Payments Platform Operations Manager. This AVP role you will oversee the daily processing of HVP, ensuring accuracy, oversight, and seamless execution across a fast-moving environment. You’ll guide a team of colleagues in the US along with matrix reporting for a wider processing group in India, using clear communication and steady direction to keep work flowing effectively. This position calls for you to bring practical experience in cash and treasury related operations, thrives in handling multiple priorities, and maintains remarkable attention to detail. With an anticipatory mindset and the ability to drive departmental priorities forward, you’ll help shape a function that is both operationally sound and ready to evolve—contributing to large scale transformation efforts as the High Value Payments landscape continues to advance.

Job Responsibility

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
Compliance with all regulatory requirements and internal policies related to customer experience.
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
Management of attrition by working closely with HR in implementing retention initiatives for work force.

Requirements

Cash Management, Treasury Management, and/or High Value payments experience
Day-to-day people supervision experience, with the ability to give work direction through clear and effective communication
Good written and verbal communication skills (critical)
Decision Making and Problem Solving - the ability to analyse information objectively, evaluate risk, make sound decisions, and solve problems effectively
Project Management- A general awareness of Project Management principles and their application in order to oversee, manage and deliver on Projects impacting Global Payments and make decisions using knowledge and experience to manage and deliver change requirements/ continuous improvement and communicate change

Nice to have

Self-starter with a desire to drive and execute on departmental priorities
Demonstrated ability to navigate multiple, concurrent priorities and oversee multiple deadlines across high-risk processes
Attention to detail required
Performance Metrics- Accountable for the delivery of Key Performance Indicators (KPIs). Use performance metrics to manage repairs, identify straight through processing blockers, and mitigate operational risk
Lead by example-Demonstrate the Barclays values and mindsets

What we offer

medical, dental and vision coverage
401(k)
life insurance
other paid leave for qualifying circumstances
incentive award eligibility

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Payments Platform Operations Manager

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