Payments Optimization Manager

• Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications
• Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations
• Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers , equipping commercial teams with tools and training to enhance their merchant engagements
• Act as a payment optimization expert: SME in payment optimization strategies (e.g. risk & fraud prevention, conversion uplift, cost efficiencies) and be a go-to expert for both internal teams and external clients
• Deploy sophisticated optimization playbooks: Analyse across Adyen’s customer portfolio using existing tools
• Drive insights-led optimisation strategies: Leverage data-driven insights and analytical tools by running analysis on payment datasets to identify opportunities for performance improvement and risk mitigation across our merchant portfolio
• Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential
• Deliver scalable analytical solutions: Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants
• Lead with autonomy and global perspective: Operate independently with a strategic, global view — providing consultative guidance to high-value customers and collaborating closely with cross-functional teams
• Support team operations: Assist with various tasks to help keep the Performance Optimization team running smoothly
• Mentorship & Guidance: Provide mentorship to team members, fostering knowledge sharing culture within the team by sharing best practices, refining methodologies, and promoting optimization strategies
• Build strong relationships: Develop positive relationships with key regional customers and stakeholders to become a trusted point of contact

• Ideally 8+ years of experience in Risk & Fraud Prevention, Payment Performance, Data Analytics, Technical Account Executive or a similar role within the payments or fintech industry
• Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact
• Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently
• Business proficiency in verbal and written communication skills (English & Japanese), able to present insights and synthesize complex topics clearly to a technical and non-technical audience
• Comfortable working in a fast-paced, cross-functional environment with global teams and international customers
• Strong knowledge of the regional payment landscape including staying current on Card Network Scheme Rules, local regulations and payment adoptions. Is able to effectively communicate the importance of risk management in payments optimization
• High level of self-motivation and always looking for ways to improve and make our processes more efficient
• Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets

Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus