Payments Operations Risk & Control Lead Job at Citi (Warsaw)

Payments Risk Solutions Lead - Director

The Payments Risk Solutions Lead role focuses on defining strategic direction fo...

Location

United Kingdom , London; Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations
problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions
experienced leader building and fostering a collaborative team environment, promoting teamwork, trust, and mutual respect
decision making - decisive and data driven to provide clear guidance and alignment
adaptability: ability to navigate the team through ambiguity and embrace change
high emotional intelligence to navigate the team through a complex matrix of stakeholders
domain expertise across operations and technology functions
large, complex implementation and transformation program expertise
some proficiency in technology architecture, workflow, and tools to ensure efficient execution
change management: ability to plan, execute and monitor implementation

Job Responsibility

Responsible for the direction-setting, execution of strategy, issue resolution, and accountable delivery head for multiple objectives within movement of funds transformation area
provide strategic direction and feedback with respect to initiative or project creation
build and manage relationships with key stakeholders, organizations, and business leads
lead facilitation, coordination, and arbitration of cross-functional macro level topics
collaborate with stakeholders to ensure project scope definition meets business objectives
ensure business case/cost benefit analysis aligns to business goals
drive adherence to payment-related program processes, procedures, methods, and standards
manage communication of status, issue, and risk disposition to stakeholders
identify and drive resolution of risks impacting project delivery
co-ordinate execution strategy and vision for strategic payment control solutions

What we offer

Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
discretional annual performance related bonus
private medical insurance packages
employee assistance program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to an array of learning and development resources

Fulltime

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required.
Track record leading Control related projects and programs.
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

Job Responsibility

Responsible for managing payment risk teams for the Asia South & JANA Cluster
Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management

What we offer

Resources to meet your unique needs
Empowerment to make healthy decisions
Financial well-being support
Opportunity for career growth at a global financial institution.

Fulltime

LAPC Control Execution Lead

By joining Citi Belfast, you will work as a LAPC Control Execution Lead, respons...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant relevant work experience
self-motivated and accountable
excellent communication skills – verbal & written
strategic mindset with the ability to think critically, solve complex problems, and drive innovative solutions through practical outcomes
ability to be responsible for a strategy, process, or control portfolio
experience with stakeholder management or cross functional teams
expertise in Compliance, Operational Risk Management or other control related function within Financial Services sector
expert-level understanding of MCA (Managers Control Assessment) frameworks and processes
experienced in Movement of Funds/ Payments Operational Risk
knowledge of other risk disciplines (market risk, credit risk) a plus

Job Responsibility

Oversees the development, implementation and application of operational risk policies, technology and tools, and governance processes to create lasting solutions for deliverables on movement of funds governance as a core enterprise capability
governance and oversight of movement of funds, large payment controls system or process and application integration initiatives, serving as an oversight function working with lines of businesses or in business risk and control teams
act as escalation point centrally to communicate and escalate reviews, concerns, and breaches
research, document and export best practices and common risk, controls, and corrective actions through framework papers
ensures that movement of funds related KORs and KRCIs are communicated and understood by businesses
develops and maintains relationships across the business users and lines of defense to better understand and deliver control and oversight requirements
oversees directly related control designs, with intention of ensuring efficiency of payment controls and/or lines of business executed and tested controls
analyze and build a comprehensive list of relevant controls associated with the LAPC (Large Anomalous Payment Control) rules engine, to ensure proper governance and oversight by its respective accountable owners
develop insights for all relevant controls within the organization.

What we offer

Generous holiday allowance starting at 27 days plus bank holidays (increasing with tenure)
a discretional annual performance related bonus
private medical insurance packages to suit personal circumstances
employee Assistance Program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to an array of learning and development resources.

Fulltime

TTS Operations Fraud Senior Lead

The TTS Payments Operations Risk & Control team provides oversight and support t...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Expertise in Fraud Awareness and Risk Management Operations and Systems
Analytics background is required
Excellent communication skills – verbal & written
Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Job Responsibility

Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes
Develop and maintain a robust fraud response program
Provide evaluative judgment based on analysis of information in complicated and unique situations
Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery
Ensure essential procedures are followed through conformance reviews by 1st Line of Defence
Provide fraud impact assessment when new activities and products are launched
Attend and contribute to In Business Risk Committees meetings
Lead and oversee regular Key Risk Indicator (KRI) reviews
Liaise with Business Operational Risk Management Group on breaches and action steps
Be familiar with relevant Citi Policies and standards

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Payment Controls Strategic Execution Sr. Manager

Cash Services is an enterprise-wide utility providing financial integrity and ef...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading control-related projects and programs
ability to see the big picture with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control-related functions in the financial industry

Job Responsibility

provides leadership and direction through a large team of professionals and/or junior managers
provide leadership to drive optimization and efficiencies in projects
assist management in guiding and influencing decisions that conform to business objectives
assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
drive execution of Enterprise Risk Management Framework and adherence with Risk Management / Compliance Policies
support oversight of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
drive execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
responsible for the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality
responsible for the coordination and comprehensive management of issues with key stakeholders

What we offer

Citi global benefits
equal opportunity employer

Fulltime

Cross-disciplinary Controls Sr. Lead Analyst

Individuals in Cross Disciplinary Controls are responsible for multiple activiti...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Provide PM/ BA support for global payments related project, focusing on identification & documentation of regional payments activities
Perform root cause analysis of payment related Operational Risk Events and how these will be resolved through identified solutions, identifying any gaps requiring further solutioning
Lead complex audit and operations monitoring reviews across all Markets operation entities in LATAM
Support Ops SME’s in determining key business requirements for identification of payments flows
Identifying and documenting key data elements within processing systems to enable rules-based controls to be set for management of large and anomalous payments
Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
Foster and maintain relationships with global, regional and local business and technology stakeholders and support engagement in working groups, steercos, and workshops where required
Drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Responsible for the coordination and comprehensive management of issues with key stakeholders

Fulltime

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Team Lead - Onboarding Operations

Adyen is seeking a results-driven leader to manage the APAC Onboarding Operation...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Experienced leader with 1-4 years of people management in operations or compliance within financial services or payments
Skilled at managing regional delivery while collaborating with global peers and leadership
Deep knowledge of KYC, KYB, and CDD practices, including regulatory requirements across APAC markets
Proven ability to lead transformation and implement scalable operational improvements
Analytical and structured, with strong experience using data to guide decisions
Confident communicator who builds alignment across Compliance, Product, and Commercial teams
Comfortable representing APAC at a global level, contributing to strategic discussions and process standardization
Pragmatic, proactive, and outcome-oriented in solving operational challenges

Job Responsibility

Lead and develop the APAC Onboarding Operations team, ensuring quality, speed, and compliance across all markets
Drive regional execution in APAC, building scalable, compliant frameworks aligned with Adyen’s global onboarding strategy
Collaborate with global peers and leadership to shape the future of onboarding operations, sharing regional insights and co-developing global standards
Lead process transformation and automation projects to improve efficiency and control across regions
Use operational data to monitor performance, identify patterns, and deliver measurable improvements
Maintain audit readiness through strong documentation, clear ownership, and consistent application of policies
Partner with Compliance, Product, and Commercial teams to resolve bottlenecks and balance risk with business impact
Represent APAC in global leadership discussions, ensuring regional needs are understood and reflected in global decisions
Develop a high-performing team culture rooted in accountability, clarity, and continuous improvement

Payments Operations Risk & Control Lead

Citi

Location:
Poland , Warsaw

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

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