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In this role, you’ll be responsible for delivering accurate and timely responses to process-related queries and completing day-to-day tasks in line with agreed quality standards, procedures, and controls. You’ll proactively identify potential showstoppers and escalate any issues or transactions that could impact service delivery or create potential loss to the bank, keeping line management informed as required (including copying the Line Manager on relevant emails). You’ll also work collaboratively as a reliable team member to support shared team goals.
Job Responsibility
Handle all queries accurately to achieve agreed quality standards and targets
Ensure that all tasks are completed in accordance with established procedures and standards
Identify and escalate potential showstoppers
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
Respond to mails/queries related to process timely with a cc to the Line Manager
Act as a team worker
Requirements
English B2 min.
Professional experience in shared services environment would be an asset, but we can teach you everything
Commercial orientation combined with a customer driven approach
IT literacy
Strong organizational, interpersonal and communication skills
Ability to work within international environment
Ability to work under time pressure
What we offer
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)