Payments Operations – Chargebacks Lead Job at Global-e (Petah Tikva)

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Director of Operations

You will lead a global, remote effort to build and scale the operational backbon...

Location

Isle of Man

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Senior operations leadership in casino, sportsbook, crypto gaming, or sweepstakes
Expertise in KYC/AML, fraud, compliance, risk, casino and sportsbook exposure, payments, and crypto custody
Hands‑on experience with risk, identity, and crypto tools such as Greco, Seon, GeoComply, ShuftiPro/SumSub, Fireblocks, Level1, and Chainalysis/TRM
Experience scaling startups or high‑growth operators
understanding of Gen Z behavior, entertainment UX, and creator‑driven acquisition
Highly structured, analytical, hands‑on, proactive, and calm under pressure
able to make high‑stakes decisions quickly
Excellent collaboration and communication
comfortable in fast‑paced, culturally diverse environments
Comfortable working in a globally remote team and across multiple time zones

Job Responsibility

Build and optimize operational systems: payments, crypto, fraud, KYC/AML, support, VIP ops, responsible gaming, withdrawal flows, and creator operations
Implement SOPs, workflows, dashboards, and incident protocols
ensure readiness for new features, global rollouts, creator campaigns, missions, and high-traffic moments
Provide regulatory, legal, and compliance leadership
define what is legal and compliant for campaigns and messaging across regions
review product features and marketing claims
Manage risk, fraud, AML, and exposure for casino and sportsbook
set limits on bets and jackpots
monitor payout ratios and risk signals
Oversee payments and crypto operations

What we offer

Flexible work
a clear path for growth
the chance to impact a launch that blends entertainment, crypto, and sweepstakes experiences

New

Lead Fraud Operations Analyst

As the Lead Fraud Operations Analyst at Apollo, you’ll be the hands-on technical...

Location

United States

Salary:

92000.00 - 125000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle
Understanding of fraud detection models and risk-scoring logic
experience configuring or auditing rule-based systems
Demonstrated ability to lead investigations independently, prioritize in ambiguity, and deliver results across multiple teams
Exceptional written and verbal communication skills
capable of translating technical detail into operational action

Job Responsibility

Lead Fraud Operations and Investigations
Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Develop and Optimize Fraud Detection Systems
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines
identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

New

Senior Director, Payments Risk

The GoFundMe team is searching for our next Senior Director, Payments Risk with ...

Location

United States

Salary:

202500.00 - 304000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

10–15+ years of progressively senior payments risk and compliance experience, ideally with early-career hands-on work as an analyst
Background at modern payments companies, processors, or fintechs
Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
Resilient, and able to handle escalations with clarity, confidence, and composure
Courage of conviction paired with humility—able to hold the line on regulatory requirements while staying collaborative and open-minded

Job Responsibility

Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board on regulatory obligations, processing requirements, and financial crime risk
Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
Apply a payments-centric mindset across GoFundMe, grounding the organization in the importance of having strong payment infrastructure
Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks, verifying identities, enforcing financial compliance, and monitoring transactions
Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
Lead risk reviews, assessing financial exposure and creditworthiness
Oversee recovery of negative balances and mitigations around potential or actualized losses

What we offer

Competitive pay and comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Senior Partnerships Manager, Host Payouts

Airbnb is seeking an experienced and strategic Senior Partnerships Manager, Host...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in the payments or fintech industry
At least 8 years in strategic partnerships, business development, or enterprise account management
Demonstrated success in owning commercial negotiations and managing multi-million dollar partnerships
Proven ability to craft and execute partner strategies
Deep knowledge of global payment methods, financial products, and cross-border payout solutions
Understanding of payments cost structure (e.g., interchange, chargebacks, FX, treasury flow)
Experience in resolving partner conflicts or escalations, ideally across multiple markets or regulatory contexts
Strong storytelling and analytical skills
Success working in highly matrixed environments
A passion for creating inclusive, innovative environments that foster collaboration and high performance

Job Responsibility

Define and evolve our payout partner strategy
Identify the right partners in each market, structure new deals, and renegotiate existing relationships
Drive global deal execution for payouts
Own and cultivate high-impact relationships with financial institutions, payment processors, banks, and other key partners
Monitor partner performance rigorously
Lead strategic business reviews and act as the point of escalation
Assist in the ongoing scaling of Airbnb’s payout infrastructure
Partner cross-functionally with Legal, Treasury, Risk, Product, Engineering, and Global Operations
Stay ahead of industry and macroeconomic changes affecting international payments

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

E-commerce Manager

Be part of building Ireland’s newest and most exciting retail e-commerce launch....

Location

Ireland

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

Experience in e-commerce management
Hands-on approach
Ability to lead end-to-end online operations
Experience building, launching, optimising, and growing a digital business
Ability to work closely with international colleagues
Experience in website and digital operations management
Experience with content updates, product uploads, pricing, promotions, and compliance
Knowledge of mobile optimisation and brand guidelines
Ability to work with IT and external platform partners to resolve technical issues
Experience planning and executing seasonal campaigns, flash sales, and product launches

Job Responsibility

Own day-to-day management of the online store
Oversee all content updates including product uploads, pricing, promotions, campaigns, banners, and compliance-related content
Ensure site is fully functional, mobile-optimised, and aligned with brand guidelines
Work with internal IT and external platform partners to resolve technical issues
Maintain high uptime and strong site performance
Plan and execute seasonal campaigns, monthly catalogue offers, flash sales, and product launches
Manage full online product range, ensuring accurate categorisation, descriptions, imagery, and pricing
Partner with warehouse teams to monitor stock levels and prevent out-of-stocks or overselling
Analyse SKU performance and optimise product listings to improve conversion and sales velocity
Ensure online merchandising aligns with in-store promotions and catalogue cycles

Fulltime

New

Assistant Client Accounts Receivable Manager

The Assistant Client Accounts Receivable Manager is responsible for providing ex...

Location

Hong Kong

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree holder in business administration or equivalent field preferred
At least 3-4 years’ related work experience
Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred
Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
Exemplary written and verbal communication skills and a high level of attention to detail
A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion
Understanding of how to escalate to management appropriately to ensure a smooth client experience
Highest standard of confidentiality, discretion and work ethic
Organized, methodical and possesses a strong team spirit
Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure

Job Responsibility

Coordinator Management: Provide day‑to‑day coaching, and guidance to Client Accounts Coordinators to ensure consistent performance and professional development
Monitor the accuracy, quality, and efficiency of coordinator outputs, including invoices, reconciliations, communications, and Freshdesk ticket management
Serve as the escalation point for complex client issues, supporting coordinators in problem‑solving and ensuring resolutions adhere to policy and maintain client satisfaction
Drive adoption of best practices, process improvements, and compliance standards across the coordinator team
Client Accounts Activities: Overseeing the billing and issuing of all client related financial outputs e.g. invoices, statements, terms letters etc, working closely with the relevant post-sale coordinator and/or shipping lead
Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients
Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests
Taking deposit or requesting bank reference when necessary and processing deposit refund for unsuccessful bids
Managing or escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the business manager/director
Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with client service operations to facilitate collection or shipments once payment has been completed

Fulltime

Product Manager

We’re looking for a Product Manager to lead the evolution of our card processing...

Location

United Kingdom , London

Salary:

Not provided

Equals Group PLC

Expiration Date

Until further notice

Requirements

3+ years of product management experience
2+ years specifically focused on card products or card payment infrastructure
Understanding of card scheme networks, card processing workflows, and payment message formats
Experience working with card processors, scheme certifications, settlement platforms, and dispute management systems
Strong technical aptitude—able to work closely with engineering to define APIs, system behaviour, and integration logic
Proven track record in leading cross-functional initiatives and delivering high-availability financial products at scale
Exceptional communication skills—able to translate complex technical requirements into commercial outcomes
Demonstrated ability to track key performance metrics and drive data-informed product decisions

Job Responsibility

Product Ownership: Lead the product strategy for our card processing capabilities across authorisation, clearing, settlement, ledger posting, reconciliation, and dispute resolution
Scheme Integration: Interpret and implement changes from Visa and Mastercard operating regulations and technical bulletins. Ensure timely compliance and alignment to scheme mandates
Processing Infrastructure: Design and evolve our transaction processing stack, including primary and secondary message handling, stand-in processing, dual-message flows, and fallbacks
Partner Collaboration: Work closely with card processors, scheme representatives, and bureau partners to drive delivery, optimise latency, and improve approval ratios
API Design: Collaborate with engineering teams to build scalable and secure APIs for issuing, cardholder services, and back-office functions (e.g. reporting, limits, tokenisation)
Operational Excellence: Define and monitor KPIs such as transaction success rate, chargeback ratios, scheme fee recovery, and system uptime
Compliance & Risk: Partner with legal, risk, and compliance to ensure full alignment with PCI DSS, 3DS, SCA, AML/KYC, and other relevant regulations
Strategic Input: Identify innovation opportunities in card technology (e.g., tokenisation, softPOS, network tokenisation, real-time funding) and incorporate them into the roadmap
GTM Enablement: Support go-to-market, operational readiness, and partner enablement for all card product enhancements

What we offer

25 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development
Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
GetActive with Aviva - Health and Wellbeing discounts on services and products
Interbank currency rates on travel money and international transfers
Bupa Private Healthcare
Free Eye Test and £50 up to the cost of glasses
EAP Service - Mental Health Services
Life Assurance Policy - x3 annual salary
Contributory pension scheme

Fulltime

Payments Operations – Chargebacks Lead

Global-e

Location:
Israel , Petah Tikva

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Payments Operations – Chargebacks Lead

Global-e

Location:Israel , Petah Tikva

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Israel , Petah Tikva

Category:
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Job Posted:
January 05, 2026