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Randstad Logo Randstad · IT - Software Development

Payments Operation Analyst

United Kingdom, London 350.00 - 500.00 GBP / Day · Job Posted June 29, 2026
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Job Description

We are hiring a Technical Data & Operations Manager/Analyst to support a fast-scaling creator monetization platform within a global digital organisation. This role sits at the intersection of data, operations, and technology, ensuring a seamless payment experience for creators across podcasts, audiobooks, and digital content. You will act as the central point of contact for complex payment and onboarding issues, combining hands-on problem solving with data-driven insights to improve systems and processes at scale.

Job Responsibility

  • Manage and prioritise technical support queues (Jira) related to creator payments, onboarding, and account issues
  • Act as the primary escalation point for complex payout, tax, and eligibility issues
  • Analyse trends and recurring issues using SQL and internal data sources
  • Partner with Engineering, Product, Finance, and Legal teams to resolve operational challenges and improve platform performance
  • Drive automation and process improvements, leveraging AI tools where appropriate
  • Maintain playbooks, SOPs, and internal documentation to improve efficiency and reduce escalations
  • Perform operational tasks including account updates, payment adjustments, and data corrections

Requirements

  • Experience in technical operations, data analytics, or platform support within a large-scale tech or digital business
  • Strong SQL skills with the ability to investigate and interpret data
  • Experience working with ticketing systems such as Jira
  • Exposure to payment systems, financial platforms, or monetization workflows
  • Ability to identify patterns, draw insights, and influence technical improvements
  • Strong stakeholder management and communication skills
  • Experience working in fast-paced, high-growth environments
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