Payments Manager, Player Platform

• Own our payment partner relationships
• Be the primary point of contact for all payment vendors and commercial service providers
• Maintain joint roadmaps with each partner and push them on feature development, operational improvements, and performance
• Proactively identify, develop, and grow new payment partnerships
• Size opportunities, assess strategic fit, and drive to a recommendation
• Assess partnership performance through measurable KPIs, conduct post-mortems on key initiatives, and recommend improvements
• Keep clear, current documentation so that internal stakeholders always know where things stand
• Drive commercial outcomes
• Own commercial negotiations across all payment partners: processing rates, FX terms, and contract renewals
• Continuously improve economics: at our scale, basis points matter
• Evaluate new commercial models
• Assess new processor and distribution opportunities as they arise
• Expand payment coverage globally
• Identify and launch high-impact local payment methods in key regions
• Support new purchasing models
• Negotiate and drive co-marketing and joint activation opportunities with payment partners to support player acquisition, engagement, and monetization
• Be the team's expert on the local payments landscape: market trends, emerging methods, regulatory changes, and player behavior
• Manage fraud and risk performance
• Track fraud, chargeback, and acceptance metrics across all processors
• Balance fraud prevention with payment acceptance and help define and tune fraud rules with each partner, understanding their different approaches and capabilities
• Coordinate across teams
• Work closely with our payments engineering team day to day
• Partner with finance and accounting on deal structure and the financial implications of different payment models
• Collaborate with legal on compliance, contracting, and new market requirements
• Drive payment initiatives to a clear recommendation, ensure alignment across internal teams on feasibility, commercial terms, and execution readiness, and manage execution day to day

• Deep experience in e-commerce payments, payment operations, or on the provider/processor side: you understand the payments value chain end to end
• A proven track record negotiating commercial terms with payment vendors: rates, FX, fraud rules, and partnership structures
• Experience managing a portfolio of external partners and holding them accountable to roadmaps and KPIs
• Strong understanding of payments infrastructure: processors, fraud systems, payment methods, MOR vs. reseller models. You don't need to write code, but you need to understand what's technically feasible
• Comfort with fraud and risk concepts, the ability to understand the tradeoffs and ask the right questions
• Operational discipline and extreme attention to detail. There's a lot to track across partners, contracts, metrics, and compliance requirements
• The ability to work cross-functionally with engineering, finance, legal, and game teams who all have different priorities and styles
• Proven ability to manage a portfolio of parallel initiatives across different partners and timelines without dropping threads
• Strong written and verbal communication, with a bias toward clarity and documentation
• The confidence to form and defend a point of view on where our payments strategy should go

Gaming experience would be great