Payments Lead, Citi

Citi

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Services Sanctions Operations function supports sanctions processes globally across Citi’s Services business. This function strives to make sanctions processes a competitive advantage, drive efficient and agile technology and processes, maintain full compliance to strategic operating models, build strong risk controls, and deliver on targeted improvement programs. The role manages a large team responsible for sanctions disposition processes, ensuring risk levels are within the firm's risk appetite and processes align with Citi’s policies.

Job Responsibility:

Manage Level 2 Payments activities at hubs globally and ensure all processes are performed in accordance with policies, procedures and exceed OKRs laid out by the Management
Manage staff performance and drive continuous improvement of quality of processes and productivity targets
Oversee quality reviews and results, budget, policy formulation, and planning
Lead and drive employee engagement and career development of teams in Level 2 teams and across Services Sanctions Operations
Operate in a fast-paced environment that requires management of work queues, either directly or through others
Continuously review processes and drive operational efficiency
Ensure a robust risk and control framework
work closely with Risk & Control and ICRM Sanctions partners to ensure management self-assessments, corrective action plans, and other Risk and Control deliverables are completed on time
Work with Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time
Resolve highly complex and varying issues that have substantial potential impact
Perform proactive reviews to prevent processing issues, failures in controls, identify root causes of issues, oversee remediation efforts, and ensure sustainability of such efforts
Represent Services Sanctions Operations on critical sanctions matters as required
Serve as liaison with Internal Audit and Compliance Assurance Teams on critical compliance issues and oversee the implementation of related remediation
Collaborate with internal areas including: ICRM Sanctions, Control Functions, FinCrime Functions, and In-Business Risk to address compliance issues which may impact Services business, products and procedures, and ensure learnings are deeply embedded across operations teams
Manage multiple teams including remote teams and provide support to peers in other processing centers
Stay abreast of relevant changes to Citi sanctions policies, identify the impact of such changes on Services procedures and proactively work with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable on the long run

Requirements:

Experience in Transaction Banking products and handling regulatory / compliance matters
experience with influencing cross functional teams, experience in handling policies, issues, and remediation
10+ years of relevant regional and/or global experience in a financial institution
Bachelors’ degree in any subject would be preferred
An advanced degree (e.g., Masters, MBA) OR certification like ACAMS would be an advantage
Experience with and previous exposure to managing large teams, control / risk / compliance-related functions
Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
Strong interpersonal, influencing and written/verbal communications skills
Proven analytical ability
Pragmatic problem solver, forward thinker with independence of thought
Ability to create support and buy-in across a wide range of stakeholders
create a strong network of relationships among peers, internal partners, and decision-makers
Promotes a culture of collaboration and teamwork across organizational boundaries
willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise
Demonstrated success in driving and implementing process excellence
Demonstrable ability to interact with senior management and clients
Experience in performing complex problem-solving and business trade-off decisions
Ability to prioritize is key as is the ability to juggle several tasks at once
Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach
Demonstrated success in Change Management / Process Re-engineering

Nice to have:

An advanced degree (e.g., Masters, MBA)
certification like ACAMS

What we offer:

Generous holiday allowance plus bank holidays
increasing with tenure
A discretional annual performance-related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Payments Lead