Payments & Checkouts Team Intern Job at IKEA (Shanghai)

Job Description

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.

Job Responsibility

Apply knowledge of local and global payment solutions to identify Payment and Checkout development opportunities, based on local market trends and customer needs
Perform analysis of existing IKEA payment solutions and performance to identify pain points in the payment and checkout process
Provide reports and findings from trends in the local and global payment and checkout landscape relevant to IKEA for internal use, to ensure function is positioned to secure market relevance of payment solutions
Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
Contribute insight and expertise to the integrated multichannel conversion and customer experience of payments and checkout in order to contribute to the business goals
Measure and analyse conversion rates and customer satisfaction scores in payment and checkout
Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA

Requirements

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs
Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Broad knowledge of how to optimise the customer experience across payments and checkout
Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Broad knowledge of payment methodologies, compliances and industry standards

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Payments & Checkouts Team Intern

Job Description

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