Payments Associate Manager Job at Alter Domus (Vilnius)

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Onsite Payments Associate

We are looking for a motivated and curious professional to join our Payments Ope...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Finance, Business, Data Analytics or a related field
0-2 years of relevant experience (e.g., consulting, operations or tech related) is a plus
Knowledge in Excel/Google Sheets
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
High level of English

Job Responsibility

Analyze and optimize payment processes to enhance efficiency and user experience
Monitor and report on payment performance KPIs across different markets, identifying trends and areas for improvement
Review, negotiate, and manage contracts related to payment service providers (PSPs), acquirers, and other payment partners
Lead the onboarding of new payment methods and providers, coordinating with product and tech teams for seamless integration

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid
Home-office friendly
Health insurance
Gympass membership
English Lessons
Flexible remuneration with a 100% tax exemption through Cobee
Possibility to receive in advance part of your salary by Payflow
Responsibility from day one and professional and personal growth

Fulltime

Associate Office Manager

We are seeking a proactive and highly organized Associate Office Manager to supp...

Location

Brazil , São Paulo

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Previous experience in administrative operations
Planning, organization and time management skills
Ability to communicate effectively with various stakeholders
Strong attention to detail and ability to prioritize effectively
Proactive and eager to learn approach
English proficiency is desirable

Job Responsibility

Ensuring office operations and procedures are organized, correspondences are controlled, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
Manage suppliers and service providers related to the office maintenance
Manage internal consumption items, such as office material and consumption stock (coffee, stationery, cleaning items, etc.)
Monitor invoices and payment orders, ensuring timely submission for approval and processing
Organize monthly corporate events for teams in Brazil and Argentina, promoting engagement, integration, and strengthening company culture
Plan and execute institutional and strategic events, such as CEO receptions and visits from global leadership, coordinating all logistics and operational details
Manage event budgets for Brazil and Argentina, ensuring efficient allocation of resources and cost optimization
Lead cost-reduction initiatives within the administrative area, implementing more efficient solutions that generate operational savings
Oversee internal communications related to administrative and operational topics, ensuring employees are informed about office matters such as maintenance, events, and day-to-day updates
Developing and implementing office policies and promoting activities that enhance operational procedures

What we offer

Hybrid working with a 3 days / week on site expectation
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
3,000 BRL annual budget for professional growth
Leadership cafés, on-the-job training
Life insurance, health insurance + dental plan and travel insurance
Meal vouchers - BRL 54/ day
Enhanced family leave
Transportation Voucher
Gym membership contribution
New Value (Deals & Coupon Platform)

Fulltime

Compliance Associate Manager

The “ Compliance Associate Manager – Taiwan” will report solid line to Head of L...

Location

Taiwan , Taipei

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Education to Bachelor degree level
Native level fluency in Mandarin Chinese and fluency in English
Strong written and verbal communication and engagement skills
Minimum 4 years of working experience
High degree of ethics and integrity

Job Responsibility

Support the effective oversight of country compliance objectives in line with the Company’s compliance strategies
Advise on basic compliance inquiries related to applicable policies, procedures and industry code
Assist the implementation of corporate compliance programs in the country
Support the business process consistency with Company’s policy requirements and improving operational efficiency in line with the Company’s strategies
Compliance training and culture building: (1) translate global training materials, facilitate/support face-to-face or virtual compliance training/case studies/workshop to employees, and keep log of all compliance trainings
(2) support the cascading of compliance messages
Compliance policy /procedure/ guidance: (1) translate global policy documents and modify/update local country policy and industry code requirements (2) help the timely update of/training on such new policies (3) support the implementation of International Healthcare Compliance procedures and training (C3 system)
Support projects for the compliance process optimization and interfacing to C3 system and develop/maintain compliance enablers (e.g. checklist and compliance process map)
Coordinate local compliance forum (preparing presentation slides, taking minutes, tracking of attendance and follow-up actions etc.)
Execute Due Diligence process in the Compliance Desktop

What we offer

Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Associate for Business Management Firm

Associate for Business Management Firm Music/Entertainment Industry. We are a Bu...

Location

United States , Los Angeles

Salary:

60000.00 - 65000.00 USD / Year

PS Business Management LLC

Expiration Date

Until further notice

Requirements

Passion for music and the music industry is a must
Strong grasp of Accounting principles – College Graduate with an Accounting / Finance degree preferred
1-2 years’ experience, Accounting in an office environment – Business Management experience with entertainment/ music/ high net worth clients preferred
Positive attitude, a self-motivator with attention to detail and the ability to meet deadlines in a fast-paced environment while working independently
Excellent communication, organizational, and interpersonal skills
Excellent knowledge of Microsoft Office, specifically Word, Excel, & Outlook
Ability to maintain client and firm confidentiality

Job Responsibility

Organizing and maintaining physical and digital client files, ensuring proper naming format, document storage and retrieval in the California office and the system server as instructed
Banking – learning our banking system and taking charge of making payments timely, getting approvals, and saving down correct corresponding support
Filing paperwork to open new accounts
Bookkeeping – accounts payable, accounts receivable, transfers, reconciling credit cards and journal entries
Ability to interact professionally with clients and their teams
Assist the Team with business and individual tax preparation as needed
Additional duties as assigned to support Firm needs

Fulltime

Loan Payment Senior Analyst

The Loan Payment Senior Analyst – Assistant Vice President is responsible for ov...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing
In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows
Reasonable knowledge of corporate and agency loan processes, procedures, products and services
Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break
Proven track record of driving process improvements and operational efficiency
Strong leadership and skills with the ability to motivate and develop staff
Excellent analytical and problem-solving abilities
Solid understanding of payment regulations, compliance requirements, and risk management principles
Effective communication (verbal and written) and interpersonal skills
Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities

Job Responsibility

Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment
Conduct regular performance reviews including objective-setting, driving staff training and development needs
Review workload distribution for the team, ensuring optimal resource allocation and coverage
Promote a culture of continuous improvement, accountability, and customer focus within the team
Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements
Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary
Ensure the accuracy, completeness, and timeliness of all loan related payment transactions
Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk
Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review
Ensure strict compliance with all relevant payment regulations including US and local sanctions

What we offer

Global benefits offered to workforce
Focus on well-being, growth, and work-life balance

Fulltime

Program Management Senior Lead

This is a dynamic product management role in the global organization requiring t...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's/University degree, Master's degree preferred
Extensive related experience including cash management and payments product expertise
Digital Assets domain expertise
Technical experience
Excellent communication skills
Senior stakeholder relationship management skills (internal and external)
Experience in the Digital Assets/blockchain space is a distinct advantage
Demonstrated experience in Product Management and/or Product Development discipline
Outstanding strategic, analytical, and critical thinking skills
Strong leadership and team building skills

Job Responsibility

Lead digital token/stablecoin expansion projects across external blockchain networks, DeFi protocols, custodians, wallets, payment rails, and enterprise platforms
Manage integration efforts with strategic partners, including API development, smart contract deployment, settlement coordination, and regulatory alignment
Coordinate cross-functional teams including product, engineering, compliance, legal, and business development to execute projects on-time and on-budget
Develop and maintain detailed project plans, timelines, and stakeholder reporting for multiple concurrent initiatives
Responsible for the design, product development/enhancements and closing of product gaps involving co-ordination with global partners and in-country product teams across regions
Identify and mitigate project risks, issues, and bottlenecks across technical and operational domains
Track and ensure interoperability standards (e.g., ERC-20, Layer 2, cross-chain bridges, ISO 20022) are followed across integrations
Support the development and execution of the digital asset strategy
Continue to expand Citi's next generation of offerings including new feature functionality, controlled experiments and the development of Citi's network of the future
Monitor market developments in blockchain infrastructure, stablecoin regulation, and real-time payment systems

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Business casual workplace
Hybrid working model (up to 2 days working at home per week)

Fulltime

Payment Operations Specialist

We are looking for a Payment Operations Specialist to innovate and grow with us....

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of prior experience in Treasury, Cash Management, Operations, or Banking
Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
Strong communication (verbal/written) and customer service skills
Ability to perform self-guided research using a variety of internal tools, phone, and email
Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
Be ready and willing to adapt to positive change in a dynamic, growing environment
Proficiency utilizing the Microsoft Office Suite, especially Excel

Job Responsibility

Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
Prioritize payment processing and Client delight within every assigned task
Collaborate with team members on innovation, process improvements, and problem solving
Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
Perform additional ancillary tasks
Processing outbound supplier payments for our B2B payment network
Processing domestic and foreign payment exceptions
Ensuring check payments are managed and adjusted
Handling international payment inquiries

Fulltime

Select Country

Payments Associate Manager

Job Responsibility

Requirements

Nice to have

What we offer

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