Payments and Checkouts Specialist, IKEA

IKEA

Location:
Japan, Chiba

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position is part of the Customer team, which consists of 11 members. Among them, 2 members specialize in the payments area. Thanks to the compact team structure, everyone’s ideas and input are valued, and it’s easy to see the impact of your work on the team and the organization. You’ll collaborate with internal and external stakeholders to develop and implement payment methods that meet the needs of customers in Japan. While the role involves handling a wide range of tasks, you’ll frequently experience the satisfaction of seeing your efforts take shape. It’s a rewarding position that offers many opportunities to grow while learning something new every day.

Job Responsibility:

Plan, implement, and optimize payment and checkout solutions tailored to customer needs and market trends in Japan
Analyze the performance of existing payment systems, identify issues, propose improvements, and lead their implementation
Drive payment-related projects by collaborating with global and local stakeholders (e.g., digital teams, stores, financial institutions, payment service providers)
Monitor industry trends, regulations, and technological advancements, and provide relevant reporting
Share payment and checkout expertise internally to help other departments deepen their understanding
Ensure stable operation of payment systems and provide smooth checkout experiences in both physical stores and online channels

Requirements:

Plan, implement, and optimize payment and checkout solutions tailored to customer needs and market trends in Japan
Analyze the performance of existing payment systems, identify issues, propose improvements, and lead their implementation
Drive payment-related projects by collaborating with global and local stakeholders (e.g., digital teams, stores, financial institutions, payment service providers)
Monitor industry trends, regulations, and technological advancements, and provide relevant reporting
Share payment and checkout expertise internally to help other departments deepen their understanding
Ensure stable operation of payment systems and provide smooth checkout experiences in both physical stores and online channels
Experience in project management, including the ability to work collaboratively with internal and external stakeholders
A strong curiosity for systems and processes, with the ability to dive deep into details to understand how things work
Business-level proficiency in both Japanese and English
Data analysis skills (ability to analyze customer and payment data to develop improvement strategies)
Ability to deliver results within your area of responsibility, with a strong focus on quality and speed
Knowledge and experience related to checkout process optimization
Experience in customer behavior analysis or customer experience (CX) improvement in the retail industry

Nice to have:

Data analysis skills
Ability to deliver results within your area of responsibility, with a strong focus on quality and speed
Knowledge and experience related to checkout process optimization
Experience in customer behavior analysis or customer experience (CX) improvement in the retail industry

What we offer:

Social insurance: welfare pension, health insurance, and unemployment insurance
Transportation expense (up to 1,530 yen/day)
Parking spaces available for car commutation
Paid vacation (available after 6 months of employment, up to 20 days maximum)
Our total yearly paid time off totals 127 days per year
In addition, we also provide congratulatory or condolence leave, maternity leave, nursing care leave, childcare leave, paternity leave, childcare leave for partners, personal injury leave, nursing leave, volunteer leave, family care leave
Uniform rental (if required)
Employee discount system
Employee cafeteria
Christmas gift
Great value life insurance, long-term medical care insurance plans (opt-in)
Retirement allowance system (corporate defined contribution pension plan: 3 years or more of service)
Employee smoking area
Extensive learning opportunities including Rosetta Stone (language learning) and Linkedin learning subscriptions

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Payments and Checkouts Specialist