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Payments Analyst, Commercial Excellence

Costa Rica, Heredia Employment contract · Job Posted May 14, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. As an Analyst in our Channel Operations team, you will play a crucial role in supporting our channel partners and ensuring magnificent operational execution. You will have the opportunity to work in a fast-paced, collaborative environment with a best-in-class team, making a significant impact on our business. You will work with the Sales, Contracts Management Team, Customer Service, Customer Master, Supply Chain.

Job Responsibility

  • Process the monthly and daily activities via Calendar to ensure compliance with established service level agreements (SLAs)
  • Support and prepare monthly or daily reports as required by the business
  • Use Excel, JDEdwards, Cognos, Outlook, SharePoint usage to resolve requests and/or issues
  • Continuously evaluate current operations to provide innovative ideas to optimize and improve the processes and data visualization in local and Channel Operations activities
  • Accountable for resolving all errors related to trace and chargebacks, cross-reference errors, PCN errors
  • Calculate and issue payments of incentives/rebates
  • Analysis and review of contracts and incentive agreements to ensure compliance with the requirements for each payment
  • Creation and maintenance of standard operating procedures (SOPs)
  • Collaborate with cross-functional teams to develop and implement channel strategies
  • Assist in handling channel partner relationships and support their operational needs
  • Analyze channel performance data to identify areas for improvement and develop actionable insights
  • Conduct market research and competitive analysis to drive informed decision-making
  • Support the development and execution of marketing and sales initiatives for our channel partners

Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration or related field
  • 2+ years of experience in finance, accounts payable or related roles
  • Fully bilingual (English and Spanish), B2 minimum
  • Proficiency in Microsoft Office Suite, particularly Excel
  • Proven track record to work collaboratively in cross-functional teams
  • Strong analytical and problem-solving skills
  • Excellent attention to detail and ability to prioritize multiple tasks simultaneously
  • Strong communication and social skills

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