Payment Specialist

• Adheres to standardized procedures to address questions and resolve problems, serving as a resource to others
• Reconciles disability and statutory payments
• reviews disability and absence claim files for variances
• Coordinates with disability case managers and applicable statutory states for select groups
• Researches pending payments and takes necessary actions to resolve issues
• Analyzes and handles service requirements from various sources associated with complex accounts
• Initiates calls or sends communications to request information or confirm actions
• Reconciles and services account payments from sensitive and complex accounts
• Communicates internally and externally with policyholders, associates, coordinators, and various departments
• Performs other duties as required

• High School Diploma or Equivalent
• 2 or more years of work-related experience
• Knowledge of principles, concepts, practices, and procedures of IRS codes, regulations, and procedures
• Excellent verbal and written communications skills
• Knowledge of principles and processes for providing customer and personal services
• Knowledge of billing procedures, plan codes, and premiums
• Knowledge of administrative and clerical procedures and systems
• Skill in giving full attention to what other people are saying
• Skill in understanding the implications of new information for both current and future problem solving and decision-making
• Skill in using mathematics to solve problems

STD/LOA product knowledge and finance experience

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave
• other leaves of absence